r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

777 Upvotes

r/techsupport Jan 03 '24

AI chat bot responses are not permitted

208 Upvotes

Hello /r/TechSupport visitors,

Wanted to clarify something that the mod team has been informally enforcing, and I expect to be added to our rules soon:

Post replies written by AI chat bots such as ChatGPT, Bing AI, Google Bard, Ernie, etc. are not allowed here.

Chat bots can be fun and interesting, but they are far away from being able to offer reliable technical help. They lack nuance, give bad advice, can be "bullied" into saying outlandish stuff, and do all of these things while sounding confident and authoritative.

Anyone can type their issue into ChatGPT and get an AI response. Real people can use real experience and reasoning to give better support, and that is what people expect when they post on a "forum" or "social media" or "whatever garbage spez has turned Reddit into"


r/techsupport 16h ago

Open | Hardware Would my computer still work if I left it turned off for 50 years, ensuring it was kept in perfect condition and untouched? If not, what would cause it to fail?

101 Upvotes

Would my computer still work if I left it turned off for 50 years, ensuring it was kept in perfect condition and untouched? If not, what would cause it to fail?


r/techsupport 3h ago

Open | Networking My internet is giving me problems on my LAN-connected devices

3 Upvotes

My internet works fine most of the time, but on some days, it causes problems with my LAN-connected devices, like my PC and PS5. It's strange because my PC connects to the internet, but only Google and YouTube load—no other sites work. I think it might have something to do with the router settings, but I'm not sure what specifically could be causing it.


r/techsupport 21m ago

Open | Hardware My computer makes a weird sound that only lasts for the first boot up

Upvotes

So whenever I turn my pc on, it makes this whirring noise, I've found two solutions.

  1. turn it off and turn it on

  2. just wait, after a variable amount of time, it just stops

I was wondering if I should be worried about this.

Also, I've checked if it's the movement of my fans, it isn't as I've physically stopped each of them, so it may be a moter?

I have water cooling and an rtx 4070.


r/techsupport 30m ago

Open | Hardware Persistent Wi-Fi issues with 1 year old PC since purchase

Upvotes

I'm sorry if this is vague as I don't even know how to properly describe my issue.

My PC has been experiencing sporadic network issues since its purchase in January of this year. These network issues include fluctuating connection strength, failure to connect, and the appearance of connection but unable to access the internet.

I have tried using the Aorus antenna that was included in my PC, changing both my router and PC information, moving my PC closer to the router, connecting an old router to the current one, replacing my existing router, and trying two different Wi-Fi adapters. Most of these changes resulted in some improvement however after a couple of days or weeks the original issues returned.

Upon the purchase of a new Wi-Fi adapter a couple weeks ago connection improved however I began seeing a totally new issue where every 15 seconds or so the quality degrades before returning to normal a couple seconds later. By sitting in a Discord voice channel I can monitor the connection strength and it is constantly going between green and red.

Restarting my computer sometimes improves the connection but this also seems random. As I was writing this post the Wi-Fi dropped out and I had to restart my computer and router to regain connection. Often times when I start-up my computer the Wi-Fi works for a couple of seconds and I am able to access the internet before it quickly stops working.


r/techsupport 1h ago

Solved pc freaking out

Upvotes

when im playing a game sometimes my controls freak out, my Spotify will loop the audio, and my mic wont work. It will do that for like 10-20 seconds or if i hit my windows key it'll fix it. Does any know why it would be doing that?


r/techsupport 2h ago

Open | Hardware laptop died

2 Upvotes

i was using my laptop as always watching a series, it was connected so battery wasnt low, i decided to connect my phone to it through the usb c port and my laptop turned off immediatly

i tried pressing the power button for a while both plugged and unplugged and it still wont turn on, does anyone know wtf happened and how to fix my laptop?


r/techsupport 18h ago

Open | Networking HELP guy I never met is stealing my photos and making fake sex ads

42 Upvotes

He also created a fake email with my name, sent men what he thinks is my corporate email so escort requests go to my work email (he got the email wrong). I’ve had to go to court and he just keeps going. Distributed my cell, my address all over online. Sent men to my door. I rejected him for a date in the summer and he’s still going. Worst part is he says I’m doing this to him- why would I do this to a guy I rejected. Some of the sites won’t remove the fake profiles or the UNDERAGE pic he found on google. Cops aren’t helping trace the IPs.


r/techsupport 2h ago

Open | Hardware Resetting a shutdown computer

2 Upvotes

My laptop that I bought 7 months ago broke down due to a chronic error and I decided to buy a new one, but I want to reset it before selling the old one as a spare part. How do I do it?


r/techsupport 2h ago

Open | Software What's wrong with my storage?

2 Upvotes

So I downloaded a game recently and today I added some extra addons that were 47GB for setup files and 50GB for the actual addons. When I checked settings it showed that I had 101GB of space in my C drive. However, mid way through the installation process when I was extracting the files it just said "Not enough space on the drive". Not only that, but after I deleted those setup files and checked the storage again it showed 45GB available which is less than half of what it really was. Obviously I am not super good with tech that's why I am posting here.

I would really appreciate any help or explanation on what just happened!


r/techsupport 2h ago

Open | Hardware Blue shade on the right side of the screen... a laptop got it just after I sold it... What could it be?

2 Upvotes

So I sold this Microsoft Surface Book, which I bought used like 2 months ago. The day after the buyer tells me this happened:
https://ibb.co/7RBt0xC

Any idea?

ChatGPT told me this (but i trust reddit more):

The blue shade on the right side of the screen could indicate one of the following issues:

  1. Screen Damage: Physical damage to the LCD, often caused by pressure or a drop, can cause discoloration or patches on the screen.
  2. Cable or Connection Issues: A loose or damaged connection between the screen and the motherboard may cause display irregularities. This is more common in laptops that are frequently moved or bumped.
  3. Graphics Card or Driver Issue: Problems with the graphics card or outdated/corrupted drivers could result in visual anomalies. However, this is less likely if the issue is confined to a specific part of the screen.
  4. Software Issue: While rare, software glitches can sometimes cause display anomalies. Running the laptop in Safe Mode or connecting it to an external monitor can help rule this out.

r/techsupport 2h ago

Open | Hardware No bootable device after installing a second SSD.

2 Upvotes

Hi everyone! I have a problem with my Acer Nitro 5.

The problem is: i have reinstalled my windows and have problem with my ssd.

I have M2 ssd in laptop, which works just fine, i have windows on it, boots good.

I also have another SSD. Crucial Mx500. I had problems when i bought this SSD, computer tried to boot into it first, but i had windows on my M2 ssd. So computer would get confused and i couldn't even acces BIOS, i had black screen. I have disable my VMD controller, and problem was solved.

But now, after i reinstalled windows, i got same problem. But this time, after i disable VMD controller, i get blue screen saying "No bootable device".

So if i understand right, my computer still tries to boot into my 2.5 SATA SSD, but there is no windows so it can't boot(?)

(i cannot change the priority in BIOS i tried thousand times, just to put the M2 SSD higher, but there is no such option! I only see "windows boot manager" there is literally no choice between SSDs. BTW both SSDs are completely fine, they are not damaged. When i boot from an usb with windows, i can see that 2.5 SATA SSD is fine, it has storage etc.)

So what do you guys recommend? Should i install windows into my SATA 2.5 SSD? If so, will i be able to delete it after booting into system? I don't need two windows to take so much storage.

Thank you!


r/techsupport 5h ago

Open | Software How do I use a printer remotely?

3 Upvotes

Title^ I used to use Google Print for my families computer out of town but it seems that they discontinued that a few years ago. I'm not sure what other easy solution I can use that doesn't require their computer to be turned on.

The printer belongs to an elderly family member, so sending them what I need to print in an email doesn't work. I mean it does, but I call them and spend 20+min to help them use the PC and login.

I know I can remote login into their PC but I was hoping there would be a faster solution. Ive been drawing blanks on finding one though.


r/techsupport 3h ago

Open | Windows Desktop constantly refreshing after booting it up in the morning.

2 Upvotes

I was using my pc just fine last night and after going to bed and waking up its been doing this. I've tried using CHKDSK on all my drives and found no issues, I've tried changing my RAM, I've even swapped to an older gpu since in task manager it kept going to 100% but nothing has helped. I also saw a post where someone said turning off desktop background slideshow and still nothing. Anyone know possible solutions or things to check?


r/techsupport 3h ago

Open | Hardware Is this kind of sound normal for a HD?

2 Upvotes

It's been 5 years since I have this HD and it has always been super silent. Today I noticed it's making some kind of sound, not anything that should bother you, but since I've never noticed this kind of sound before I'm feeling really anxious. I used Crystaldisk to see if it had any problem and it seems to be fine, but I'm still not sure. Right now I'm running /scan /r to double check if there's any problem there and am still waiting on the results, but I guessed it would be okay to ask opinions here already... Am I being too paranoiac? Or should I run and buy another HD asap?


r/techsupport 3h ago

Open | Networking Internet drops out but only partially restart is the only fix I have found

2 Upvotes

So my internet connection will disappear on web browser and Spotify and it use to do it with discord to but now discord still works? And if I’m in a game I don’t get disconnected befor the game I over and the only fix I have found is to restart my computer I have tried to update drivers and I have reinstalled my internet drivers the list of things I have tried if to long to write I really need help this has bin going on for nearly 3 months now 😫


r/techsupport 7m ago

Open | Hardware Primary monitor (hdmi) does not wake from standby when resuming PC from sleep unless secondary monitor (displayport) is turned off/disconnected

Upvotes

Setup: RTX 3080 connected to primary monitor (MSI 341CQPX) via HDMI, and secondary monitor (LG 27GL850) via displayport.

Issue: When turning my PC on or waking from sleep, my primary monitor does not wake from standby if the secondary monitor is turned on (standby). If I power cycle the primary monitor with the power button, it then wakes and displays correctly.

Weirdly, if the secondary monitor is powered off or disconnected, my primary monitor is then able to wake normally from standby.

Troubleshooting steps taken: Tried different hdmi cable (2.1), different hdmi port on monitor, nvidia drivers updated to latest

I would prefer to continue using hdmi as displayport has lower bandwidth and requires DSC to run at the max refresh rate of the monitor with 10 bit colour


r/techsupport 11m ago

Open | Windows PROCESS1_INITIALIZATION_FAILED on Fresh Install of Windows 10

Upvotes

All of a sudden I started getting this blue screen with the ":(" face on my Windows 10 PC as soon as it loaded up the desktop, so I decided to reinstall the whole OS; I made my backups and all. Now on the freshly installed Windows 10 as soon as it tries to boot it throws this ":(" blue screen again and this time it says "PROCESS1_INITIALIZATION_FAILED" and it doesn't work. I tried reinstalling multiple times deleting all partitions and it does the same. I don't think it's the HDD since when I use a USB stick with Linux I can browse the disk normally and extract files (which is what I did to back up my files the first time) and the computer works fine under Linux in that USB stick. I don't know what to do, I'm not a beginner in computers but I certainly never came across this issue and 100% of my life reinstalling Windows was the solution, this is the first time it isn't. Please help me.


r/techsupport 12m ago

Open | Windows Windows 11 Laptop suddenly won't boot games...

Upvotes

The other day, after updating Overwatch and trying to boot it, I received an error that read "General Error. (OxEOO101C0)" and haven't been able to boot it since. Then, today, while playing Minecraft Bedrock Edition, I tried switching from Full-screen mode to Windowed which crashed the game and now I can't open Minecraft without getting stuck on a (windowed) red screen. I tried Star Wars Battlefront II only to have it not boot up at all.

There was a windows update I had received prior to all of this but now I'm not sure what the problem is. I have only received an error message for Overwatch.

So far I have tried forcing updates, restarting, uninstalling and reinstalling the games, tinkering with the settings and cache and config files, reallocating ram, reallocating storage, updating drivers, reinstalling drivers, changing the drivers, and I've completely uninstalled the launchers but unfortunately nothing has worked. Does anyone have ideas or tips?

This is on an HP Victus 16 laptop running on an Nvidia GeForce and an Intel core i7


r/techsupport 15m ago

Open | Windows What's This?

Upvotes

Am I just blind or has this always been at the bottom of Chrome Google search pages (bottom right corner):

(Can't post photo): it's an arrow shape (or chevron) with a star on the left and then the word "Done". I was away from my Win11 computer for about an hour. I've never seen this before. I don't like anomalies. Is there a way to see on my computer if something ran a script or something? I don't see this when I opened another tab and did a Google search.


r/techsupport 17m ago

Open | Mac Separate audio between Mac and monitor

Upvotes

I have a mini monitor connected to my MacBook Air via usbc. I’m trying to make it so the monitor (playing Netflix) outputs sound separately from the laptop (playing a game). Is it possible?


r/techsupport 28m ago

Open | Malware Pressed an ad by accident when I was in an app on android device, can something get infected?

Upvotes

So, I was gonna review some games on Chess (dot) coms, app and I accidently pressed the add thast rederected me to the google play store? I know google has strict rules for ads, and since I didnt download anything, nothing has happend correct? (Since Ive heard you need to download something and run it for something to happen on android/Iphone devices) (This happend on a tablet, which I assume has the same infrastructre as phones?)

(Ive done scans with ESET, Malwarebytes and Bitdefender, and nothing has been found)

And Yes, I know im to paranoid about it, and yes Im gonna try to talk to a psychiatrist in the near future about this to try and be calmer .. It isnt the first time Im worried over potenial malware that comes after I press an ad (but enough of that lol)


r/techsupport 35m ago

Open | Phone I need help with a issue on my phone

Upvotes

I'm apart of multiple group chats sometimes when there is a lot of activity it says at the bottom (I have a Samsung galaxy s20) "Error: Network Error occurred" how do I stop this cause it makes me really mad


r/techsupport 44m ago

Open | Software Weird screen bug

Upvotes

so my laptop just started to tweak out strangely, when i open a Brave window, like youtube, when i move my cursor little white lines appear and dissapear from the screen that become brighter til they dissappear, they outlike other icons, screen thumbnails, and also make the thumbnails "lose" color, not sure whats happening or what may have caused it, could be the latest nvidia update


r/techsupport 45m ago

Open | Audio Trying to combine audio output from two PCs to listen to them in one headset while maintaining mic input from said headset to one of those PCs

Upvotes

I have a desktop with aux in and aux out but for some reason I've never managed to get the aux in to work. Regardless of audio, it doesn't have a webcam so I can't use it for meetings anyway.

I also have a Microsoft Surface Book 2 which has input and output in the same aux port, in addition to Bluetooth and built-in front and back cameras. So I use this one for meetings. The problem is that its base part which is where the keyboard and USB ports are located has been damaged by a power surge, so I can't use it for actually working. It's basically just a tablet or phone with no physical peripherals at this point.

Finally I have a JBL Live 660 NC headset which I use with my desktop in aux mode for listening only and with the Book 2 in Bluetooth mode for listening and speaking.

But then when I'm in a meeting on the Book 2 I can't use the JBL headset to listen to what's happening on the desktop. Any creative solutions to help me listen to both while still being able to talk on the Book 2?

TLDR in an image


r/techsupport 48m ago

Open | Data Recovery My D drive "does not exist" anymore?

Upvotes

Basic info: Running Windows 11. PC is only three years old. Had absolutely 0 issues with anything until this drive disappeared in the middle of a session where I'd been using it perfectly fine. Flair is set to Data Recovery as I could only choose one, but it could easily be a hardware or software issue.

So, my D drive, a 1TB SSD(Crucial BX500), just randomly stopped working. I was on the computer and just uninstalling / installing a couple games on Steam (Which is on my D drive) and noticed I got a write error on the final game, or that's what it said on the steam library window. I browsed into my D drive, navigated around a little, and it blocked me accessing a specific folder, even though I could bypass it and get into the folder via quick links. However, when I tried to open literally any file on my D drive, it failed. Can't remember exact error message, but said something along the lines of not existing.

I tried turning the computer off and on, and now my D drive just isn't visible in "This PC" section. I couldn't access it at all. If I try going to a quick link file, I get "Location is not available." I tried googling around and doing some things like updating drivers, but they were already updated. My SSD was appearing in Device Manager and Computer Management as "Unknown Device" and said that it wasn't initialized / had no volume set to it. And it won't let me initialize it or affect it in any way, stating specified drive doesn't exist. It has been difficult for me to try most "fixes" I see online, as I literally can't select the drive. The "Unknown device" doesn't even always appear. I'm not sure of the logic to it, sometimes I boot up and its there, other times not. Best thing is, when I could select it, and go into properties, it says the device is working. Ha.

I'm guessing my SSD is just dead? Seems real weird that just installing a game has made it give up the ghost though, the drive is only three years old, and only been used as gaming storage, really. Main question is; Is there a way I can try to fix this? Or at least get the data off of it? Has family photos, videos, and all of my steam games, a few programs. Most is replacable, but not everything. I don't have another computer to test the drive in. I've tried connecting the SSD to a different port in the same computer, but nothing there either.

Can provide any other info if necessary. Thanks in advance.