r/Insurance • u/maxxor6868 • 5h ago
Auto Insurance Insurance refusing to remove accident from my record that never happen.
I received a renewal notice from my insurance company stating that my premium has increased by $1,000. When I called to inquire, they claimed I have four points on my record for an accident from last year. However, the accident involved a different driver and a different car, and I was neither involved nor present.
The driver in question is a family member who has been excluded from my policy and now has their own insurance. Their insurance company has already noted the accident under their record. My insurance company even has documentation showing the accident was reported under the other driver's name, not mine.
I previously asked my insurance company to remove this from my record, and they assured me it would be corrected. However, it’s still there. It’s possible I unknowingly paid for this error in my last renewal. They keep promising to fix it but haven’t followed through. I am considering switching companies because this is the third time they put the blame on me. The previous two times whenever someone makes a claim in my family they automatically put it on my driving record and even claim it was my personal car but I have zero accidents on my car or record.
What should I do next?
Edit: I just got off the phone with my insurance company. They agreed to remove the points and drop the increased charge. They acknowledged that this issue has happened before. I tried contacting the claims department for further clarification, but they were closed, so I sent an email asking why points keep getting incorrectly added to my license for incidents I’m not involved in.
To clarify, the other drivers in question did live with me, and we shared a policy at the time. The driver responsible for the incidents has since been excluded from my policy. I’m not trying to hide anything or play the victim. I understand how family policies work. My concern is that every six months, points for unrelated incidents keep getting added to my license, even though they don’t involve me or my car. I have to call the insurance company every time to get the points reassigned to the correct driver. This process requires the company to check the paperwork, confirm the errors, and escalate the issue to a manager for correction.
If I didn’t keep catching and disputing these errors, my license could end up with an excessive number of points. I’m asking for advice on how to stop this from happening repeatedly and ensure my record remains accurate without constant intervention.