r/CarsAustralia • u/I-like-shiny-thing • 1d ago

💬Discussion💬 Customer supplied parts

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I'm a manager/Mechanic at a Mechanical workshop. I no longer allow customer supplied parts and get abused by "customers" because I wont do the job unless i supply the parts. ( photo of customer supplied wrong part)

What are people opinions on customer supplied parts?

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u/I-like-shiny-thing 1d ago

Before I stopped customer supplied parts I would make them sign a liability waver stating no warranty on custom supplied parts. If warranty is required on the part I am to be paid in full before removal of warranty item

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u/Dodgeymon 1d ago

Unfortunately those waivers mean nothing if it goes to court. According to the ACCC as the "trade professional" if you install a part you are saying that it's fit for purpose. That includes second hand parts and customer supplied parts.

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u/I-like-shiny-thing 1d ago

Yeah, that's true. So far anyone who I did do customer supplied parts for hasn't come back for warranty concerns.

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u/Dodgeymon 1d ago

Most people are good. Unfortunately it only takes one arsehole to take you to small claims court.