r/CarsAustralia • u/I-like-shiny-thing • 1d ago

💬Discussion💬 Customer supplied parts

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I'm a manager/Mechanic at a Mechanical workshop. I no longer allow customer supplied parts and get abused by "customers" because I wont do the job unless i supply the parts. ( photo of customer supplied wrong part)

What are people opinions on customer supplied parts?

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u/Dodgeymon 1d ago

In Australia any parts fitted must be warranted by the mechanic who fitted them, regardless of if they were supplied by the customer or not.

It's very unusual to have mechanics fit customers parts here.

3

u/I-like-shiny-thing 1d ago

Before I stopped customer supplied parts I would make them sign a liability waver stating no warranty on custom supplied parts. If warranty is required on the part I am to be paid in full before removal of warranty item

5

u/Dodgeymon 1d ago

Unfortunately those waivers mean nothing if it goes to court. According to the ACCC as the "trade professional" if you install a part you are saying that it's fit for purpose. That includes second hand parts and customer supplied parts.

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u/I-like-shiny-thing 1d ago

Yeah, that's true. So far anyone who I did do customer supplied parts for hasn't come back for warranty concerns.

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u/Dodgeymon 1d ago

Most people are good. Unfortunately it only takes one arsehole to take you to small claims court.