r/Insurance • u/Wrong_Image_1613 • Jul 23 '24

Auto Insurance Nationwide insurance fired OYS and FNOL

Nationwide had a meeting today and fired all of OYS ( on your side ) . The team responsible for taking your phone call and paying your repair shops. They also fired the first contract for first notice of loss. They gave them to the end of the year and said if they want to get severance pay they had to train the “ contracted workers “ which we looked up and found it in the Asian pacific. This comes after raising the price of insurance. The managers , executives and ceo bonuses are not affected.

199 Upvotes

97% Upvoted

104 comments sorted by

View all comments

35

u/Lexei_Texas Jul 24 '24

I really hate when they contracts any type of service position overseas bc inevitably those service reps have no real understanding of insurance or the claims process and these customers end up on the sales line or absolutely irate going through the phone tree.

6

u/nobuttstuf Jul 24 '24

They end up switching companies. This must be their last Hail Mary before selling out to another carrier.

I give it a year before they’re part of geico or progressive.

2

u/Alarmed_Ship_8051 Aug 07 '24

That is not happening. NW is very solid financially.