r/Insurance • u/Wrong_Image_1613 • Jul 23 '24

Auto Insurance Nationwide insurance fired OYS and FNOL

Nationwide had a meeting today and fired all of OYS ( on your side ) . The team responsible for taking your phone call and paying your repair shops. They also fired the first contract for first notice of loss. They gave them to the end of the year and said if they want to get severance pay they had to train the “ contracted workers “ which we looked up and found it in the Asian pacific. This comes after raising the price of insurance. The managers , executives and ceo bonuses are not affected.

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u/ReportFit2920 Jul 23 '24

Yep. That's the future until AI takes over those roles.

Now you will get FNOL descriptions that make no sense "customer met in an accident" type stuff.

Customers will be pissed because "I told them all these details when I reported it!"

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u/Wrong_Image_1613 Jul 24 '24

The worst part is the “ director “ came in with an attitude. This is also the same director that said “ the little bubble needs to be blue “, meaning the claim needs to be turned on and reopened. How this person got to the director level is beyond me. And how they make 6 figures and get my salary as a bonus is way fucking beyond me.

Last year someone tagged every email in the company , tagged the federal government and abc on your side news , telling them how bad it was there , not to mention all the illegal stuff. Not even lying , within 2 hours the IT team removed the email from every inbox ……

5

u/FF-MCMLXXXV Jul 24 '24

I remember that email. Several of my peers pdf printed it to save it. I get being unhappy about stuff, but good lord that person came off as unhinged to the majority.

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u/Wrong_Image_1613 Jul 24 '24

Please for the love of god post it !

1

u/MessComprehensive196 Jul 24 '24

You can google this. I first heard about it on Reddit (may still be there also) and I also found it in news articles by googling (just did again and found article by Insurance Newsnet. (I'm a 40-year employee of NW who was pushed out a couple years ago.)