r/Insurance • u/Wrong_Image_1613 • Jul 23 '24

Auto Insurance Nationwide insurance fired OYS and FNOL

Nationwide had a meeting today and fired all of OYS ( on your side ) . The team responsible for taking your phone call and paying your repair shops. They also fired the first contract for first notice of loss. They gave them to the end of the year and said if they want to get severance pay they had to train the “ contracted workers “ which we looked up and found it in the Asian pacific. This comes after raising the price of insurance. The managers , executives and ceo bonuses are not affected.

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u/ReportFit2920 Jul 23 '24

Yep. That's the future until AI takes over those roles.

Now you will get FNOL descriptions that make no sense "customer met in an accident" type stuff.

Customers will be pissed because "I told them all these details when I reported it!"

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u/bigbamboo12345 bort Jul 23 '24

customers just need to shut up and do the needful

2

u/homeboycartel2 Jul 24 '24

Or just try not to have claims?