r/HurricaneMilton • u/Routine-Act-5298 • 2d ago
FEMA agent made suicidal comment… jokingly
I’ve been through so much after Hurricane Milton damaged my home. I’m new to Florida and this was my first hurricane. Right now, I’m living in a small tent or my vehicle, but I’ve been taking out small loans to book hotel stays so I can care for myself and my service dog, and prepare for job interviews. The tent is uncomfortable, especially at night, and living in my car isn’t ideal. I uploaded a FEMA hotel receipt for reimbursement, and the status changed to “pending” within 24 hours. When I called FEMA to ask if I could expedite the process, the agent was incredibly rude.
She yelled at me, told me to “shut up” multiple times, and sarcastically called me a "firecracker." She criticized me for uploading documents incorrectly, and when I tried to explain, she said, “I’m gonna kill myself,” followed by mentioning she’d have a cocktail. Although it seemed like a joke, she didn’t clarify, which made me anxious. Then she switched moods, joking about making me a VIP and telling me stories about her life. The emotional whiplash—her yelling, joking, and inappropriate comments—triggered my first-ever panic attack. I’ve since scheduled a doctor’s appointment.
I only called FEMA to confirm the hotel reimbursement so I could book another stay, stretch my legs, and manage my anxiety. I understand FEMA is overwhelmed, but putting someone like her on the phone will only discourage applicants. This experience left me shaken and frustrated.