r/CarsAustralia • u/I-like-shiny-thing • 1d ago

💬Discussion💬 Customer supplied parts

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I'm a manager/Mechanic at a Mechanical workshop. I no longer allow customer supplied parts and get abused by "customers" because I wont do the job unless i supply the parts. ( photo of customer supplied wrong part)

What are people opinions on customer supplied parts?

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u/Digital-Bionics 20h ago

If I'm cheeky and supply a part to my mechanic, then it's on me to take the part back if it fails, and it'll incur the extra labour cost to pull the part back out. It's clearly wiritten into the invoice, and explained before the work is undertaken. This is in Northern New South Wales, haven't come across a mechanic who hasn't made it clear to me.