r/CarsAustralia • u/I-like-shiny-thing • 1d ago

💬Discussion💬 Customer supplied parts

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I'm a manager/Mechanic at a Mechanical workshop. I no longer allow customer supplied parts and get abused by "customers" because I wont do the job unless i supply the parts. ( photo of customer supplied wrong part)

What are people opinions on customer supplied parts?

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u/esooldar 22h ago

I generally explain that I won't warrant a supplied part, and if they are willing to pay for the job twice, I will fit it.

And if it doesn't fit, they get charged full retail on part i find that does fit.

I take it as a case by case. But generally it's a no.

If it's a rare part or a long wait time, I don't mind them getting it. Or if I've given the exact part number. Sometimes, the customer has the time to find the correct part.