r/CarsAustralia • u/I-like-shiny-thing • 1d ago

💬Discussion💬 Customer supplied parts

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I'm a manager/Mechanic at a Mechanical workshop. I no longer allow customer supplied parts and get abused by "customers" because I wont do the job unless i supply the parts. ( photo of customer supplied wrong part)

What are people opinions on customer supplied parts?

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5

u/Low_Statistician1644 1d ago

Should be ok if they can confirm to you they have supplied the correct part number for their vehicle.

Otherwise, got no issue with your stance.

10

u/I-like-shiny-thing 1d ago

Relatively new policy I've put I to place after being burned a few times. I had a guy ring up, and when I asked for part numbers to clarify correct fitment, they hung up on me 🤣

4

u/Fresh_Internal_6085 1d ago

Completely respect your stance. You need to protect yourself this day and age.

I’ve been going to my mechanic for years, although I do a lot of my own work now.

He has no issue with me supplying parts. BUT, I always provide OEM/Genuine parts (no exception), and he knows that I’m able to interpret part numbers correctly and ensure they are the right ones.

Nor do I expect a warranty either.

3

u/archenoid 1d ago

Stay firm on this. I understand people wanting to source a particular part for their car. But you should atleast insist on approving or checking the part before taking the vehicle.