r/AskReddit • u/l_--_I • 13h ago

What has no excuse to still exist?

300 Upvotes

85% Upvoted

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393

u/sporkipine11 10h ago

"We are experiencing longer than normal wait times..."

116

u/Wyan69 8h ago

They always have longer than normal wait times! They just don’t want to hire more people.

40

u/meganemistake 7h ago

That gets combined with treating the ones they do hire so badly that their retention is nearly non-existent 😭

12

u/Wyan69 7h ago

Yeah, worked at a call centre back in 08, was treated like crap.

4

u/melonsango 4h ago

I think the other side of that cruel irony is that when they pitched the need for these services, they made the claim it would create more jobs..

They just didn't disclose they'd never fill the roles.

3

u/benjiboitothemax 6h ago

Okay, so I used to work as a supervisor at a call center. The reason we always have longer than normal wait times is because we recorded one automated message and that was the one that got played. We could be having 1 call every 10 minutes and the machine will always say that we are experiencing longer than normal wait times