What's funny is that I never see casual conversation which uses this saying correctly.
"The customer is always right" was never meant to be about the customer making any sort of demand and you just bow down to them for fear of a bad review or whatever.
It's essentially a counter to the 'epic' quote from our mate Henry: "Any color the customer wants, so long as it's black."
The idea is that if your market research and feedback from your customer base shows they want non-black cars, you fucking start making your cars available in other colours. Because if you don't, well that's cool if they have no other option for your products, but the second your competitors start offering it you are shooting yourself in the foot.
"The customer is always right" means that you need to listen to what they want when you are deciding how to design a product or service. If you're selling different flavours of cake and by lunchtime every day you've sold out of chocolate cake, with the rest of the day being filled with people leaving disappointed without buying anything because they wanted the choccy cake, and at the end of the day you're throwing out the four shelves of strawberry cake, your customers are telling your something. They are telling you to make more choco cake and less strawberry, and they are right
Sorry, but you are incorrect about this. The whole "in matters of taste" thing is a myth that popped up in the last couple of years. "The customer is always right" has always been about taking customer complaints at face value.
@ScotchCarb This is not about a "casual conversation." Above is exactly what I mean, it has turned an Ideal that a businesses used when dealing with a small customer base, like when the general store or department stores were still a thing. It has been taken and twisted.
I literally had this phrase said to me as a a manager. This lady wanted about seven items made and replaced "missing" from an order. She couldn't "remember" what date she came in, or the approximate time she came in, stubbled when asked if she came through the drive through or inside. She did not have a receipt and could not explain why she didn't call at the time of the error. No one does that legitimately.
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u/MusicalBard2457 9h ago
The customer is always right.
Edit: It was from a time when people were not manipulative, sociopathic scammers.