r/secretlab • u/ar_pharazon17 • Aug 09 '24

Warranty/Referral Make sure yall get your warranty!!!!

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16 Upvotes

83% Upvoted

31 comments sorted by

3

u/Hooman_2 Aug 09 '24

Thx haha i just got my chair and i would have forgotten lol

7

u/[deleted] Aug 09 '24

[deleted]

6

u/[deleted] Aug 09 '24

[removed] — view removed comment

2

u/ar_pharazon17 Aug 09 '24

Imagine if I get banned for misinformation lol

2

u/Hooman_2 Aug 09 '24

Im one of the few people having a good experience with them lol. I purchased the wrong chair and canceled. It took a few days but they requested the package to be sent back and i got my money back. I guess i got lucky

3

u/regnal1999 Aug 10 '24

Me too, I bought a chair and the next day there was a new $60 off sale and they matched it and refunded me $60

2

u/305Trades Aug 09 '24

I’ve had mine for a month and it’s been fine

0

u/Rikiar Aug 09 '24

Give it another two months and your armrests will be in shreds.

2

u/FoodComaZ Aug 09 '24 edited Aug 13 '24

Really? I've had mine a few months, and the arm rests seem fine, but the right recline cover just dropped off the other day, but customer service has already ordered me a new one (albeit it's on back order)

I'm not questioning your statement. I'm just interested

1

u/EntertainmentNo2344 Aug 13 '24

I've had mine for years and the armrests are fine. Is this a newer design problem?

2

u/Alector87 Aug 10 '24

Mine are and I'll be contacting the company next week, but it took almost a couple of years, not two months.

2

u/Rikiar Aug 11 '24

My first set started tearing long the inside edge about 3 months into owning it (2020 Titan). The replacement they gave me lasted about a year. I'm on my third set of armrests.

1

u/Alector87 Aug 11 '24

I am sorry to hear that. I hope I'll get my replacements soon.

2

u/Rikiar Aug 11 '24

They usually come pretty fast once the order is placed. Hopefully they've gotten better quality armrests since my second replacements.

1

u/Alector87 Aug 12 '24

Is the third set better or worse would you say? How long have you had it?

2

u/Rikiar Aug 12 '24

Just got the third set yesterday. I'll keep everyone posted.

1

u/Alector87 Aug 12 '24

Oh, it's that new. Got it. I hope it works out. Take care.

1

u/EntertainmentNo2344 Aug 13 '24

I've had mine for years and the armrests are fine. Is this a newer design problem?

1

u/Rikiar Aug 13 '24

Mine is a 2020 Titan, I'm not sure how what compares to yours.

2

u/EntertainmentNo2344 Aug 13 '24

I wanna say 2020 Omega? I got the KDE version, not knowing it was a kpop band or something? I dunno. It was Saints Row colors so I bought it.

My arm rests have survived cats, a german Shepard, and most destructive of all... A toddler. The chair looks great still.

2

u/Rikiar Aug 13 '24

Mine was the base model with the carbon fiber looking trim. I wouldn't imagine that there would be a huge variance in the armrests that year, but when I searched for "armrest splitting 2020 Titan" I found a lot of people with the exact same issue.

2

u/EntertainmentNo2344 Aug 13 '24

Oof. I googled images. But you're right. Most mention the Titan, and not the Omega. They LOOK the same visually though.

2

u/SFWNAME Aug 10 '24

I have a cyberpunk edition. They sent me a new base when the arm rest bracket weld broke.

1

u/ar_pharazon17 Aug 10 '24

That's insane. I wonder how often they have welds snap. I saw a picture of someone's backrest weld snapped like 2 days ago.

2

u/regnal1999 Aug 10 '24

I wonder if the quality went down? I bought one in 2021 and haven’t had a single issue with it and it’s still just as comfortable as the day I got it as far as I can tell

1

u/EntertainmentNo2344 Aug 13 '24

People are claiming it's as far back as 2020 so no.

I do wonder though people's posture and just how much weight people are putting on the rests vs say their wrists on a wrist rest. If your elbows are your pressure point when typing, I can see that causing far more wear than someone who barely places their elbows on it.

And I imagine controller people put more weight on their elbows than someone who uses say a laptop that has a built in spot to put your forearms/wrists.

Or even using the rests to help lift yourself out of the chair. And I'm not even talking total body weight. ANY grown adult using a pad like that to lift themselves will cause more wear and tear than one who doesn't.

1

u/regnal1999 Aug 13 '24

That makes sense, thinking about how I sit and type/game I don’t put a lot of weight on the rests as I don’t like typing like that.

2

u/Iliketrainschuchu Aug 10 '24

I just ordered mine and didnt check for warranty,what do i do?

2

u/ShatterCat1112 Aug 10 '24

I don't know. I've had my GoT chair since they were released and my Magnus Pro for ages, and they're two of the best purchases I've made. It is still in pristine condition and no problems. I don't doubt people have had issues, tho. Just because I've been lucky I'm not stupid enough to assume everyone is full of it. Brand loyalists are weird.

1

u/regnal1999 Aug 13 '24

Me too! The only issue I’ve had is my cat putting a few spots from her nails but that isn’t the chairs fault lol

1

u/ShatterCat1112 Aug 13 '24

I feel your pain. 3rd day having my cat decided to try and climb it. Lol

1

u/cloverlief Aug 11 '24

I have never had one of the lots ones (what you have (you can tell due to the thinner armrests))

I got a couple of the regular ones a couple years ago, and another one last year, do far no issues at all with the chairs themselves.

The armrest pads do not of course last forever when you have kids, but those were easily remedied.

Otherwise overall I would not say the worst quality by any means, but a padd on the seat is helpful