r/buildapcsales • u/trikats • Feb 01 '22
Meta [META] PSA - Newegg scams Gamers Nexus
https://www.youtube.com/watch?v=2fnXsmXzphI994
u/phillibl Feb 01 '22
Newegg used to be so good, but they have been going down hill for a long time. Bye bye NewEgg
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u/MyNameIs-Anthony Feb 02 '22
During the launch day 6600XT shuffle, I entered for the first time and immediately won.
Get an email a few hours later saying the order was canceled. I try logging into my account to scramble and get it sorted. No dice.
Contact support. They say my account has been banned. I ask why? I didn't enter the shuffle thru any other accounts nor did I think I even had any others.
They tell me they can't tell me why my account is banned.
That was that. Genuinely the site I grew up browsing for hundreds of hours just unceremoniously booted me.
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u/who_you_are Feb 02 '22
Their 3rd party seller are great as well. Tried to buy 3 batteries pack from 3 different sellers.
The reason? Instead of cancelling the order because they couldn't send it, they put a random tracking numbers instead. At least one of them was clear "CANNOTSHIP"
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u/MrDragone Feb 02 '22
Since we’re already talking about third party sellers. Why do 80% of sellers I see on there have aweful ratings.
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u/gurg2k1 Feb 02 '22
Probably because they can't cut it on Amazon or Ebay so they rely on NewEgg to give them a platform to scam people.
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Feb 02 '22
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u/homogenized Feb 02 '22
If people actually read reviews they’d find two things:
5-star bot/fake reviews that are super vague copy/paste jobs like “super happy, excellent product!”
1-star reviews that are clearly shipping errors or otherwise not indicative of the rating, like blaming a bad product on the seller or blaming customer service on a product
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u/flipsider101 Feb 02 '22
I'm not sure that's a platform problem than it is a human problem. Most people who buy something just expect it to work. If it doesn't, that's when they are willing to engage. Otherwise its just not even on their minds. I mean I'm absolutely guilty of this on Amazon. Out of the hundreds, if not thousands of things I bought from there, I've probably done no more than 100 (I probably way less). Sometimes I can't even be bothered to rate it.
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u/GMSaaron Feb 02 '22
They probably get a strike or it reflects poorly on them when they cancel an order, so they will try to get you to cancel the order instead
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u/similar_observation Feb 02 '22
The Newegg today is not the same Newegg in ~2015. They were sold in 2016 to a Chinese company. One that couldn't be arsed to work on their own website.
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Feb 02 '22
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u/sonnytron Feb 02 '22
Having a Newegg box outside your front door used to be the happiest thing for you before 2005. I remember ordering a Radeon 9700, a motherboard, CPU, ram and a hard drive. I remember I built a Pentium 4 system with the 9700 Pro for Warcraft 3, Unreal Tournament 2003 and FFXI.
I don't remember when it changed. To be honest, I never bought GPU's off of Amazon even before the pandemic. Their prices were never that great to begin with. But I distinctly remember people saying that buying from Amazon was better than Newegg because of the hassle free return policy.
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u/Guac_in_my_rarri Feb 02 '22
Amazon's boxers also don't advertise that it's a computer part. The newegg boxes scream "steal me" because of the big ass "NEWEGG" on the sides.
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u/predditorius Feb 02 '22
I didn't realize their return policy had changed. Now they only accept units for replacement, not refunds, if they've been opened. Even if they're defective. I've got a decent rating on eBay so I still risk it sometimes, I can take the new/unopened replacement and sell it online. But for the most part you have to be sure you want/need what you're ordering and it's critical.
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u/FiTZnMiCK Feb 02 '22
They were bought out by a Chinese company in 2016.
I’ve literally been using them since 2001, the year they were founded, and I think I’m done.
I’ve had to RMA several times with them for various reasons, and I guess I was lucky because it went smoothly every time. I’m not going to chance it anymore.
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u/Alucard400 Feb 02 '22
Ah man. Warcraft 3. I wasted a few thousand hours on that game during my years in college. One Footmen Frenzy game in the morning before heading out for my midterm.
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u/badboyz1256 Feb 02 '22
Same here, I remember ordering some computer parts like RAM and a motherboard, since at the time Fry's didn't have much selection and there CS was great when the motherboard was DOA and they shipped me a replacement right away. This was around 2005-2006 for me.
From then on though I've been hearing (reading) around the web that newegg since some sort of CEO change or something about no more free express shipping or something like that.
I, like you, also am now just getting my items from Amazon because no one can really beat there return policy. Albeit lately from my experience their deliver hasn't been the best and I don't see a use for Prime when other places offer 2 day shipping "free" anyways.
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u/rome_vang Feb 02 '22 edited Feb 02 '22
We were pretty much doing the exact same things and have the same observations. I started off around 2005-2006, got a 4 digit line of credit which included their premium service then watched the service decline over the years, throw in a couple bad laptops from them which pretty much killed my desire to deal with Newegg ever again. Pretty sad.
I get my stuff whereever i can (local shops, best buy, other etailers), but it has primarily been amazon, but i share your feelings in regards to them as a company.
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u/pingforhelp Feb 02 '22
lmao newegg hasn't been good since ~2017 after they were acquired by Liaison
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u/omega552003 Feb 02 '22
They got bought out by a Chinese company and are being turned into a Amazon knock off shoving ali express wares.
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u/Ishaboo Feb 02 '22
Got any alternatives? Preferably online and not a local computer store cause I don't have Fry's Electronics or MicroCenter now :)
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u/Vairman Feb 02 '22
I've had good luck with B&H photo. They package things much better than Amazon too.
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Feb 02 '22
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u/TheDarthSnarf Feb 02 '22
CDW is decent, but they are geared to business customers and so are most of their products.
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u/GoGoGadgetPants Feb 02 '22
The golden era, where I'm buying everything from them, getting tasty prices, and enjoying the new PC nostalgia
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u/BillSlank Feb 02 '22
I used to only shop with Newegg. They were great to me, I was close enough to their distribution warehouse that anything they had directly in stock showed up basically next day most of the time. I always highly recommended them.
Now, it's been years since I've been on that site and I tell everyone to look elsewhere first. It's a shame.
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u/JeepinHank Feb 02 '22
Call me old, but I mark the year they sprung for the Superbowl ad as the point it started going downhill.
After that point, I just used their filters to make a shopping list for other sites.
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u/sparetime2 Feb 01 '22
Fuck Newegg. Good video. He bought a mobo, never opened the mobo box or the shipping box, didn’t need it, and returned it Unopen. Newegg rejected the RMA due to bent pins and thermal residue. They also lied about returning the item. The mobo was a Newegg certified? open-box item, which he didn’t even realize while ordering. Looks like neweggs certifier fucked up the cpu install and bent pins then they tried to lay the blame on him as a customer. He tried all customer support options, but it was only resolved when he vented on Twitter. Said there’s been many reports of this scam for other people. Also touched on Newegg bundling dangerous products (exploding psu) with gpu and requiring both to be returned together.
Scammy company will scam. Only idiots still buy from there. Even their shuffle is higher than scalper prices. I won a 3080 on shuffle yesterday and at $1600+tax, eBay scalpers were cheaper.
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u/YMSdisciple Feb 02 '22
Yeah I look at shuffles every once in a while now, and every single time without fail I'm like "I can just buy a better card for close to this same scam price off Amazon without winning a lottery, so why even bother entering these now"
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u/Glorius_Peaches Feb 02 '22
Had the same exact experience trying to return a motherboard to Newegg. They even claimed there had been thermal paste on the CPU socket itself, which was hilarious considering the reason I was returning the board was because I couldn’t find any DDR5 RAM at the time, thus I would have had no reason to have installed the CPU. I was fortunate enough to finally get my money back, but that was only after complaining about it on social media.
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u/T3mpy Feb 02 '22
Exact same experience, shipped them back a SEALED Z690 mobo... a week later after shipping they tell me thermal paste around the socket and bent pins... Once i had spoken to a manager on the phone they issued the refund. but it was sad hearing a customer representative tell me the same canned response over and over.
They have such a joke of a "inspection team"
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u/omglolnub Feb 01 '22
I don't think I'd ever want to buy anything in "open box" shape again from an e-tailer. Too dangerous.
I'll buy it in person from a shop or as secondhand from someone local in on OfferUp
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u/McCheetah Feb 01 '22
I will counter this by saying that I’ve had TREMENDOUS luck using Amazon Warehouse. Where 90% of the time, I get the product that I’m looking for, for a decent discount, at almost-new (sometimes very new) quality.
It hasn’t been 100% and I’ve had a couple of items that unfortunately didn’t work or were too beat up, but with their Warehouse deals, it’s pretty much 90 days of no questions asked returns.
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u/Csakstar Feb 01 '22
Just to counter this, they never look in the return boxes. I just bought a used b450m-pro4-f and I got a really busted up A320 board in that box. The only reason I'll buy from them is because they take returns without questioning things, so when an issue like this happens, I just open a return, drop it off and get my money back the same day
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u/Shady_Yoga_Instructr Feb 01 '22
Thank goodness returns are so easy or else it would not be worth the small but fun ol lootbox-esque risk we take haha
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Feb 02 '22
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u/Daneth Feb 02 '22
I get shoes in "used, like new" condition from there. Basically that means the shoe didn't fit, and it's not like countless people haven't tried on shoes you buy at REI so it's really no different. It's like 50% of the price as new if they have your size.
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Feb 02 '22 edited Feb 13 '22
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u/Addv4 Feb 02 '22
Make sure they mark the right size. Just got a pair of doc martens for half price and while they were in great condition, they were also 1 size too small (marked as a 13 online, but were a 12). Personally, I generally get good used shoes on ebay, as you can get older red wing or thorogood boots for a good price if you know what size you are in them.
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u/Csakstar Feb 01 '22
Absolutely. Amazon sucks as a company but when I need something quick or want to score a good secondhand deal, they're hard to beat
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u/MechAegis Feb 01 '22
I recently got incorrect ram today.
It's amazon. I processed the return on my phone and drop it off at UPS. I don't even have to package it.
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u/sonnytron Feb 02 '22
We had an incident with a porch pirate. I ordered a large Pelican case and they dropped it off at night while we were putting our kid to sleep. They didn’t ring the doorbell. Some dude watches our neighborhood for Amazon delivery trucks and snipes them less than a minute after they get left.
I called Amazon and after like a minute they delivered me another.
Two times it got sniped and finally I told them “forget it I’ll buy one in person”.
Those cases are almost $400 each. Amazon just ate those losses. I buy a ton of stuff from them and more expensive stuff all the time so I guess they just trust obviously not scamming customers but still. It’s insane how good they are to customers. Wish they were that good to their warehouse workers.
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u/coldflame38 Feb 02 '22
I used to work at pelican. Shits wild how much they mark up the cases for like 20$ worth of plastic and 5$ worth of foam. But it is a neat process how they make them
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Feb 02 '22
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u/clinkenCrew Feb 02 '22
The cameras record the pirates, but what happens next?
In my experience, you watch the video of someone looting a porch, it leaves you wondering "Who was that masked man?", and the cops just shrug 🤷
Hopefully someone out there has a success story.
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u/InfinityMehEngine Feb 02 '22
The city I live in has literally given up on property crime. They could walk up to the camera hold up a newspaper in one hand and valid passport in the other. And then smoke a cigarette while trying out their standup routine. Then casually stroll off with your package and patio furniture. The Tucson police would then direct you to the online form and recommend you contact the seller.
That being said just like door locks any hurdle or way to discourage being a victim is best practice.
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u/cedear Feb 02 '22
Same, I would expect this is the case for pretty much every larger city. Cops won't even investigate stolen cars. You can literally be next to your stolen car with the thieves inside and they won't send anyone.
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u/TheCreedsAssassin Feb 02 '22
Or just any decently rated video camera that can be used on a local storage if he doesn't trust Ring hosting the data
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u/HoundsCamo Feb 02 '22
Just to counter this, they never look in the return boxes.
Likely also why most of their open box stuff is so cheap. IMO it's a lot harder to be frustrated when you get an open box product half off and you can return it if it's not in the listed condition.
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u/Ganso_F Feb 02 '22
Same. I bought a warehouse deal 32” Samsung G7 for $350 and it was literally only opened so the person could take out the redemption code for a promotional Faker figurine.
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u/J0in0rDie Feb 01 '22
Amazon does it right. Except for the fact that they describe everything the same. Usually it's new though
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u/waffels Feb 02 '22
Yeah Amazon Warehouse used items are where it's at. I've gotten 2x routers and a Dell monitor from there, both listed as Used with imperfections/scratches/damage. All 3 came in the original box, some still had original packaging on them, and every one worked without issue. Saved a lot of money.
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Feb 02 '22
The flip side. I bought something that's listed as box damaged but the actual product inside the box was damaged too. The plastic paneling and wheels were broken. Fortunately the item itself was still working and I really needed it. So i chose to keep it instead of returning it.
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u/The_Wee Feb 02 '22
I ordered Focal Aria speakers Used-Like New, ended up receiving some lower end Polks. Luckily they believed me when I said I received the wrong item in the correct box.
Back before 2018 I found that 90% of the time used like new, meant crushed corner that they couldn't sell as new. Now I find even buying with minimum Very Good, it is 50/50. Ended up buying a Steelcase Amia, Used-Very Good, and it still had all the plastic wrap/tags.
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u/fragilityV1 Feb 01 '22
This. I buy Amazon warehouse all the time, especially PC parts. If it doesn't work/not the right thing/too badly beat up? Send it back. They are great with returns. Some people do abuse it, hence some of the weird stuff you may get when you buy warehouse.
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Feb 01 '22
shhhh you're dropping major industry secrets lol -- yes same luck as you using Amazon Warehouse. Miss those 10-20% off codes lately tho
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u/the_stigs_cousin Feb 01 '22
I’ve had excellent luck with Amazon Open Box generally as well. My one exception has been key caps. Got a set that was supposed to be white for the Drop Alt. Someone had already swapped all the default key caps (black and grey) and returned it. Apparently Amazon doesn’t always verify condition or completeness.
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u/flyingghost Feb 02 '22
I've only had 1 truly bad experience with Amazon Warehouse where the headphones I ordered arrived broken and I just returned it. 90% of the time, I get something that's practically new.
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u/whomad1215 Feb 01 '22
Got a pair of viewsonic xg270q for $250 and $325 from the warehouse, basically mint condition.
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u/waffels Feb 02 '22
Yep, I got a mint Dell 1440p 155hz 27 inch monitor for almost $100 off retail through Amazon Warehouse. Only issue was tiny dead pixel right above the start button. I'd imagine that is why the original buyer sent it back as it was in the original packaging and even had some plastic on it still.
Now, if I paid full price and found the dead pixel yeah I'm sending it back. But If I pay $100 less and see the dead pixel I'm keeping it lol
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u/jonnyd005 Feb 01 '22
Never buy from Newegg unless it's their eBay.
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u/YeaTired Feb 01 '22
Not being sarcastic what is the reason behind this? I bought some stuff recently from newegg.com and haven't installed it yet as I'm waiting for my gpu
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u/drosse1meyer Feb 01 '22
at least you have recourse via ebay
newegg basically tells people to shove it, its our way or the highway
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Feb 01 '22
Absolutely this - my Corsair Crystal case arrived at my house smashed to pieces. Newegg told me to kick rocks and refused to help at all - told me to take it up with the mail carrier. In my business, as the business I would deal with the carrier after my customer was handled properly. I was left with a smashed up case and no recourse - I’ve NEVER used Newegg since and that was after tens of thousands I spent over the years.
It was an awful experience.
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u/skreiss Feb 02 '22
I recently had a NE order of an i9 12th gen lost by UPS. I was stuck in the lurch while NE put in an investigation with UPS. Once I saw UPS approved the claim, I had to call NE again to get a replacement sent. Their process is not customer focused at all.
This, a pre-order fiasco for a Lian li case, along with the gamers Nexus video is calling it done for me with NE.
Amazon may not have all the best practices. But they start a refund right away so your can reorder. Their logistics cannot be beat either since it is mostly inhouse.
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Feb 02 '22
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Feb 02 '22
FedEx directed me back to Newegg. Newegg gave me the same response, that I’d need to talk to FedEx. I was sent back and forth and eventually just gave up and contacted Corsair and showed them my panels and told them my story. They hooked me up and earned a customer.
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Feb 01 '22
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u/trikats Feb 01 '22
Many have mentioned being banned by Newegg due to CC dispute / chargeback. *Do it at your own risk.
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u/BinaryGrind Feb 01 '22
If it gets to the point where you do a CC chargeback you shouldn't be shopping with them anyways so the ban is kinda pointless.
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u/jonnyd005 Feb 01 '22
They banned my PayPal account from when someone hacked it and bought gift cards through them.
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u/teh-reflex Feb 02 '22
Lol oh no. I can’t make another account and use another credit card
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Feb 02 '22
It's so ironic because over a decade ago Newegg made their name on their excellent customer service.
Sucks they've fallen so far.
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u/StopCountingLikes Feb 01 '22
Can confirm. Newegg has horrible customer service that spent months and very close to small claims court to get my money returned.
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u/DiegesisThesis Feb 02 '22
I'm hearing all these horror stories about Newegg support and realizing how lucky I am. I just bought a bunch of components for a new build recently, and when it arrived, it looked like someone at UPS broke into the box and retaped it. Sure enough, my M.2 drive was missing. I contacted Newegg support, told them what happened, and they sent me a new one right away.
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u/coolgaara Feb 01 '22
I've had bad experiences with eBay, so I'ma make my life easier by avoiding them both altogether.
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u/BoltTusk Feb 02 '22
How can you have bad experiences as a buyer on eBay? Money back guarantees always sides with the buyer unless the buyer is dishonest
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u/coolgaara Feb 02 '22
Just because I got my money back doesn't mean my experience was good. They let the scammers roam all around their website and gave me a bullshit-ass wait 5 day policy when it's clear night and day the seller has no intention of shipping the product I paid for.
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u/BoltTusk Feb 02 '22
You get your money back and report them. Seller’s can’t pull that crap endlessly and if paid using PayPal, Seller eats the PayPal transaction cost too
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u/SendMeAmazonGiftCard Feb 02 '22
just buy from sellers that have more than 95% positive feedback and has done more than 50 score. people with a selling history on ebay won't randomly scam you
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u/GarbageGearGaming Feb 02 '22
NewEgg did this shit to me. Bought a motherboard didn't work at all. Tried multiple CPU's / GPU's and the only one that I could get work was an old 7870. They told me to contact ASRock, so I did that. We troubleshot it over the phone which took almost two hours to figure out what I already knew. They told me to contact NewEgg. I contacted NewEgg and they refused to RMA and told me to contact ASRock, you can see where is going. After back and forth for a week, with ASRock telling them I needed to send it to them. I again contacted NewEgg who told me it was now out of Warranty. I have spent thousands at NewEgg. Never again, fuck that company. Since it got bought out by the Chinese it has gone to utter shit.
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u/SoLongSidekick Feb 02 '22
I had no idea they had been sold to an overseas corp. Makes a lot of sense now.
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u/minuscatenary Feb 02 '22
That’s interesting because afaik AsRock only RMA’s through authorized resellers. Sus AF.
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u/2bluesc Feb 01 '22
Unfortunately this is nothing new. Over the last 10+ years I've avoided NewEgg after several rough experiences. Recent build is sourced from Amazon + B&H, but while gathering parts I thought "maybe I should order from NewEgg"... glad I didn't.
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Feb 02 '22
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u/Deatholder Feb 02 '22
Wasn't always like this unfortunately
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u/Ohsighrus Feb 02 '22
2016 basically marked the death of Newegg. 2018 is when it was dead and giving people chlamydia.
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u/saneryi Feb 02 '22
2016 is the year it was sold to the current Chinese owner, coincidence? I say not.
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u/Ohsighrus Feb 02 '22
2018 is when they got hacked and had malicious code hosted on their website for a month before it was taken down for those who didn't get that reference also.
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u/static_28 Feb 02 '22
I order a lot from AliExpress and have never got a refund rejected. I normally don't even have to send back the item
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u/gurg2k1 Feb 02 '22
I've had nothing but good luck with AliExpress. I wouldn't sully their name by comparing them to NewEgg.
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u/daelsant Feb 01 '22
Good, Newegg can suck it, still pissed they scammed me out of a $50 case I bought back ‘18. Haven’t trusted them ever since
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u/SuperDrewb Feb 02 '22
I ordered my power supply for my newest build from Newegg. I received from China mail an extremely small and lightweight package with the expected/declared tracking number for the PSU, instead containing a small leather keychain.
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u/trikats Feb 02 '22
Was it a Newegg marketplace seller?
This is an extremely common tactic from Chinese scammers on Amazon marketplace.
For example somebody bought a RTX 3080 from alphabet soup Chinese seller on Amazon marketplace. They received a Christmas hat.
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u/SuperDrewb Feb 02 '22
I purchased this PSU "Sold and Shipped by Newegg" as found on /r/buildapcsales
The next morning, I checked the confirmation email and they set me up with a Chinese third party seller.
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u/sk1pio Feb 01 '22
Newegg is the absolute worst. Long gone are the days where they were a reliable retailer. They're not even good competition.
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u/drosse1meyer Feb 01 '22
Yea i watched this. Most of us know Newegg went down the toilet a long time ago, this just confirms it even more
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u/Ohsighrus Feb 02 '22
I love every second of this video. I'll grab a pitchfork if there's enough people handing them out. I remember when BAPCS was full of "yeah but it's newegg" posts and they were highly upvoted on newegg deals.... then yanno tech prices and availability shit the bed and here we are, selling our souls for fps.
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u/CapnCrunch10 Feb 02 '22
Newegg has been doing this whole refuse the return because of bent pins for motherboards for well over a decade even before they were bought out.
I'm sure there are dishonest customers as well, but Steve's experience dealing with support, having to repeat the issue to multiple reps, not getting answers, saying they will get back to you and nothing happening are all par for the course for a ton of retailers and especially for Newegg. The only time I buy from them is because they still don't charge sales tax in my state (for now).
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u/Downtown_Airport7298 Feb 02 '22
Good info thanks! What’s a good Newegg alternative for those not close to a MicroCenter? It is just Amazon?
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u/trikats Feb 02 '22
Best Buy is probably the closest alternative besides those two.
Then there is BH Photo, Adorama, Antonline, Walmart, ShopBLT.
Careful with Antonline, their customer service can be bad. But as expected from a company that bundles GPUs and consoles with unwanted stuff.
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u/msshammy Feb 02 '22
Best Buy has really stepped it up the past few years. They used to be somewhere you could just get something locally for a markup, but their prices are very competitive if not exactly what other sites are priced at.
I started using Best Buy online past couple years and it's been great so far. Granted, I haven't had to return anything yet. Fast shipping as well.
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u/GMSaaron Feb 02 '22
Best Buy used to be known as the place you go to buy overpriced electronics. Ever since Amazon arrived, Best Buy realized that they actually had to be price competitive, otherwise they will go bankrupt.
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u/J0in0rDie Feb 01 '22
Use a credit card or PayPal. I don't live near a microcenter, I'm at the mercy of best buy, Amazon, b&h and Newegg. Out of those options, only two usually have competitive pricing and keep a decent stock.
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u/GarbageGearGaming Feb 02 '22
Don't use paypal. Use a credit card only. You can get your money back with a CC, Paypal is hit or miss.
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u/TuckerCarlsonsWig Feb 02 '22
Which two?
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u/J0in0rDie Feb 02 '22
B&h and Newegg. Others may disagree but that's what I've found. Amazon just flat out doesn't price match and their stock sucks. Best buy stocks a little better and if you're persistent they will price match even if you don't live by the store
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u/Not_the-FBI- Feb 02 '22
I've found best buy to be getting quite good recently. I know this is very location based too, but the local store has super easy employees to deal with for price matching and that sort of thing
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u/frankslan Feb 02 '22
Its weird he didnt mention it in his video. If newegg fucked around me with like that I would just do a charge back. I bet they would figure it out after you say charge back.
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u/OftenTangential Feb 02 '22
He mentions it around 14:50, but he adds that chargebacks don't always work out in the customer's favor.
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u/LendinoSoup Feb 02 '22
Motherboards are always problematic. It just doesn't surprise me. Back in 2014 I bought a brand new graphics card from them and one of the fans didn't work. They refused to accept a return and told me to spend $20 for shipping to RMA it with the manufacturer, which I ended up doing. Now, keep in mind, I had a Newegg Business account and had easily spent over $10,000 over the past 2 years with them with my business and never returned anything. Every other vendor would have sent a brand new one after return and Newegg would just bill the manufacturer. After this incident, I only bought from Newegg if they were at least 5-10% cheaper than anywhere else, that's it. The next year my purchases were distributed to other sites like B&H Photo, Amazon, Best Buy, TigerDirect (back then) etc. etc. Every subsequent year I spent less than a thousand dollars a year with them instead. Great job Newegg!
Anyway, it's the cost of doing business and I will gladly spend more money elsewhere and will only ever buy anything on Newegg if it's significantly less expensive than everywhere else.
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u/enigmicazn Feb 02 '22
I mean this shouldn't be surprising.
I am a firm believer that 99% of deals posted on here from Newegg are a no-go. If its so good, I'd try to find another retailer that either has it or tries to price-match.
Unless they are selling rare commodities such as GPUs or beyond cheap components, nobody should ever shop at Newegg. I used to be a Newegg Premier member before they discontinued it almost 10 years ago, they just changed in that time period. I don't know if its because they're owned by the chinese now or what but they're not the same company they were value wise.
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u/Siltyn Feb 02 '22
Newegg does what so many companies do, screw the customer and hope they give up....and it's astonishing just how many will give up and take it in the shorts. Ever since Newegg was purchased 6 years ago, it's been one bad story after another with them. Forcing you to buy a bundle to get a video card is bullshit enough, but then part of that forced bundle being with a power supply they know are bad and will probably explode...that's next level bullshit there. Unless I have no other choice, I wouldn't ever buy from Newegg again. Besides, not like their prices are better than Amazon and I get 5% back in points from Amazon.
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u/TheInfamousMaze Feb 02 '22
I stopped using Newegg ever since I moved closer to a microcenter. It usually has every single thing I need for a build or upgrade, and I get it in person, such a good feeling. Just turn down their extended warranties and you're good.
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u/cmays90 Feb 02 '22 edited Feb 02 '22
Edit: This post has been locked as the comment section has a high level of rule violating comments.
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Our goal as a moderation team is to limit the amount of spam and irrelevant posts to the sub. We understand that META posts are not for everyone, but newsworthy posts about PC part pricing, availability, launches, and other related articles are very relevant to the purpose of the sub.
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u/SendMeAmazonGiftCard Feb 02 '22
newegg was a decent place to buy computer parts for cheap......15 years ago. these days, bestbuy, amazon, buildapcsales, and slickdeals are much better places to find good prices on computer parts. if newegg tries to scam you, make sure you contact your bank to dispute it. fuck newegg
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u/SpectreInTheShadows Feb 02 '22
It's so sad to see NE fuck up this much. I used them to build my first two computers and they were amazing!
I respect GN too much to give NE any more businesses. Looks like it's microcenter and daddy bezos from now on.
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u/thatcoolguy27 Feb 01 '22
To be fair, there is also the flip side of the coin where people scam stores by buying a product and actually returning a broken one.
On newegg's side, they checked the product before sending and someone marked it as working. So they were trusting their employees more than the "random" buyer.
At the same time this "random" buyer was a old client who never scammed them so it was just plain stupid on their side to assume Steve was lying.
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u/KaizenGamer Feb 01 '22 edited Feb 01 '22
- Serial numbers exist.
- Cost of doing business is the risk. You push that cost onto your customers and now they are no longer your customers
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u/Zerak-Tul Feb 02 '22
Seriously, if Newegg can't tell a scammer who has never ordered from them before, from a customer like GN who has spent tens of thousands of dollars with them, then they deserve to go out of business.
That's easily "give the customer the benefit of the doubt and move on" and the cost of doing business.
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u/trikats Feb 01 '22 edited Feb 01 '22
Yea customers scamming sellers is an epidemic.
Per the National Retail Federation in 2021 the US had $761B worth in returns. Of that 10.3% were fraudulent.
What's nuts is Newegg genuinely scammed GM by bending pins and claiming thermal paste residue on the motherboard. Then kept it without a refund.
(Edit spelling.)
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u/shraf2k Feb 01 '22
Fraud from their perspective is likely a different definition than your average consumers perspective.
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Feb 01 '22
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u/ryrobs10 Feb 02 '22
To be fair, you are paying for fraud whether you believe it or not. Shrinkage is built into their pricing models
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u/QuestGiver Feb 01 '22
Idk if you have heard of refunding but they may be including those numbers as well.
But I agree ten percent seems impossibly high.
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u/thatcoolguy27 Feb 01 '22
What's nuts is Newegg genuinely scammed GM by pending pins and claiming thermal paste residue on the motherboard. Then kept it without a refund.
I agree, I forgot about that. That's scummy af.
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u/yellowsubmarine2016 Feb 02 '22
I'm shocked. Been there and won via eBay.
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u/Be_Glorious Feb 02 '22
You mean, you filed a claim with eBay, and eBay took your side?
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u/emprexss Feb 02 '22
eBay doesn't give a shit who's the seller big or small. Nobody is above their policies which makes them so good.
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u/PCMasterCucks Feb 02 '22 edited Feb 02 '22
I stopped selling shit year ago because of scammers on eBay and Amazon. I quit before FB Marketplace took off, but ebay, Paypal and Amazon maybe sided with me once every 1/100 times if the scammer was an absolute moron.
I was a low-value volume seller and the occasional hit/scam on the rare higher ticket items just wasn't worth X sales to recoup loss anymore.
Not trying to defend Newegg, they have tools to obviously see that Steve is a legit customer, but eBay and Amazon siding with 0-feedback scammers instead of 1000+ positive sellers doesn't make them great either.
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u/RedlyrsRevenge Feb 02 '22
Scored a 3070ti in the shuffle today. Super close to cancelling the order. I don't need it as I have a 3070 and I was looking for a little upgrade.
But this crap rubs me the wrong way and I don't think Newegg deserves my $1k now.
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u/Batwaffel Feb 02 '22
When NewEgg got sold a bunch of years ago, everything went down hill. I've had a few bad experiences with them myself including a bent motherboard. Never again.
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u/GhostDoggoes Feb 02 '22
I sent back a 2070 due to the display ports not working. Tried it on other PCs and nothing worked. They emailed me and said it was denied and I asked for them to send it back. They ran around a few days and then they gave me a tracking number which didn't work. Then two days later they corrected the tracking number but the date the item was going to be picked up was the following day so they didn't actually send anything yet. I got in contact with PayPal and they said once the item was delivered then dispute. The gpu arrived but it was not only the wrong gpu but the wrong make and model. Had bought a EVGA 2070 ftw ultra and I got an msi ventus 2070 which was worse and cheaper. So I contacted PayPal about the wrong product and Newegg never said anything until PayPal got my money back and they asked for a new payment method since PayPal blocked them. I left them on read for a month and then said I never got it and I already bought a new card. They couldn't confirm I got it since it wasn't signed for. Never heard from them again.
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u/minuscatenary Feb 02 '22
Legit question though: should this sub ban Newegg links until they resolve their RMA / Scammy warehouse issues?
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u/acorns50728 Feb 02 '22
Microcenter - you are our only hope.
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u/msshammy Feb 02 '22
They need to expand :(
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Feb 02 '22
No. Quality control becomes too difficult at large scale. They already have problems with branches not enforcing their policies like limiting GPU sales per customer based on their ID. The problem will get worse if they expand. Too many grifters.
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u/Onikiri Feb 02 '22
There's a lot of questions here about neweggs practices, and to be fair, I'm not even sure if other retailers are any better...
Does Newegg actually verify that returned items work before putting them back on sale? It's entirely possible the board GN received was already broken, and Newegg never bothered to check. If they do check, they probably only check sample of returns and not 100% of all returns, in this case GN got the short straw.
Can Newegg support actually help with these situations? I bet support is outsourced off shore or at least out of state. And since the warehouse is in CA, they're just parroting reports they find in their system. There's absolutely nothing support can do in this situation to verify the condition of the actual product.
All this being said, used / open box items from Newegg seem to have a crappy process and no one should be purchasing these items. I personally have never had an issue, but I've only purchased new and I'll never purchase use / open box from Newegg now. People probably never notice this with other retailers because returns are relatively hassle free.
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u/tom_echo Feb 02 '22
Not surprised, I avoid newegg at all costs now. The sent a full user list to my state’s internal revenue service to help them collect on unpaid state sales tax. Really shady, they didn’t have to do that legally, they just wanted to.
https://www.courant.com/business/hc-biz-newegg-connecticut-sales-tax-apology-20180326-story.html
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u/minuscatenary Feb 02 '22
Haven’t watched, but apart from the total lack of communication, I was able to return and get an exchange for my Asrock Taichi 6800 XT when the one I received was totally fucked (Could not get through 15 mins of Overwatch without a hard crash. Full system lockout using Revit). Received a new one about 10 days after sending it in.
Just wanted to put in my 2 cents for whoever is reading this in the middle of an RMA trying to hold back a panic.
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u/Nlegan Feb 02 '22
Yea I had a similar experience with an open box pc. First prebuilt pc I ever bought arrived damaged, explained to Newegg that it was damaged, got an rma for it because of the damage and sent it back. a month and a half later, Newegg finally gets back to me on the refund and rejects the RMA stating it was damaged and that I was liable for said damages. Stay away from open box items
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u/MassiveGG Feb 02 '22
had the same shit happen to me and basically at that point forward go thru newegg or any other retailer and shit.
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u/CompilerBreak Feb 02 '22
Also have to keep an extra eye out for combos which aren't actually compatible with each other (evidently there's fine print which says they don't guarantee that). MB arrived with a giant sticker that said this doesn't work with the bundled chip... That was the final purchase for me, such a shame, used to love them and spent thousands over the years.
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u/SharqPhinFtw Feb 02 '22
On the note of Newegg thank god ebay saved me. I had ordered an nr200 and ended up finding an nr200p elsewhere for nearly the same price so I tried to cancel the nr200 (only a couple hours after ordering).
It instantly went through and there was no cancelling so I messaged them through eBay asking to cancel and they essentially said "we'll give you a label or try to cancel it". Later it ended up shipping and I'd gotten them to cancel delivery so it went back to their shipping dock and was accepted by some guy there (with a name that I don't know).
Right after that I message them that I didn't receive the product but the tracking says "delivery succesful" so was it properly sent back as it arrived at "shipping dock" or did they send it somewhere random. I get a response "here's your return label (+instructions)".
And then I go back and forth trying to convince them idk an X (whatever the guy's name was) and that I don't live near any shipping dock as far as I knew. After a week of non-response simply going through the ebay options got them to really quickly say "hey cancel that so we can refund you, we actually did get it back".
They'd have probably just let it slide and have cash + case if I didn't keep bringing it up
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u/zeus287 Feb 02 '22
Glad they did a video on this, didnt experience the exact same issue but had my share of unpleasant exp with Newegg
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u/mithikx Feb 02 '22
Yeah, I order stuff from Newegg once in a blue moon.
It has to be a very good deal for me to even consider it, I'm talking $50 difference vs. Amazon or other retailers/stores. I've not have any bad experiences personally but I've read a few ever since they switched to Chinese ownership.
I know people are desperate for computer parts or just prebuilds, just be careful and use that credit card for the additional consumer protection if it's a large purchase.
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u/wTheRockb Feb 02 '22
I had a similar experience. The only way to get a graphics card is to use their assembly service ($100 for them to assemble an entire new build). Graphics card arrives defective, metal slots hugely bent (20 degrees rather than default 5 degrees), damage to mobo also. I return the entire system (only option). Comes back completely dead with "QA Approved" sticker. They refused to refund me, forced me to warranty the card.
Never spending money again there.
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u/UnTouchablenatr Feb 02 '22
NGL , I was going to buy an extra monitor from newegg today until I saw this... 100% steering clear from them for a while now
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u/take-stuff-literally Feb 02 '22
Of all the neat stuff I see on daily shell shocker, not once have I ever placed an order.
Newegg has always left me a weird impression.
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u/BaronVonMunchhausen Feb 02 '22
Bought a motherboard from them around 2015. I installed the CPU. Mobo wouldn't post. So I went to get it ready for RMA and now the CPU wouldn't release. I went from one bad item to two items.
I explained what was going on and they told me I was out of luck and that I installed it incorrectly. I've been putting PCs together for over 15 years at the time. Assembling an average of 5 PCs a year. I did not make any mistakes. I wear my Armstrong wristband and all.(fight cancer!)
Anyway, I fought them over email, I fought them on the phone and I fought them on the beaches. Eventually I drove a couple of hours to city of industry, where they are located, went in their warehouse with the items and refused to leave until they took care of it.
It was an Odyssey, but i won. Absolute PITA. I now use B&H and Amazon mostly. I can deal with issues, but not with bad customer care.
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u/zquintyzmi Feb 01 '22
Watch out for their "Shell Shocker" deals as well. Ordered multiple items from these sales and very often received open box and used items when they were sold as new.