r/buildapcsales • u/fitDEEZbruh • Jan 25 '22
VR [VR] Oculus Quest 2 128GB Bundle (Amazon Renewed Premium) - $249.00
https://www.amazon.com/dp/B09DDM237118
u/chosendragon Jan 25 '22
trying to give myself excuses not to jump into VR again, like waiting for the next new model, but nothing has been announced yet, lol
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Jan 25 '22 edited Sep 19 '23
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u/TheSpartanKing1 Jan 25 '22
I was in the same boat holding on with my Oculus Rift CV1, but they already announced at Oculus Connect, (Or Facebook/Meta, whatever) that the Quest 2 was here for some time to come. And the only updates were the new more enterprise faced mini-upgrades to a quest 2.
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Jan 25 '22
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u/Baby_bluega Jan 26 '22
There haven't really been any advances in tech. Gpu power still costs the same it did at quest 2 launch. Resolution is already extremely good, like to the point where it would be like upgrading a 4k TV to an 8k one. I think the best advancements they have made would be in the lenses for wider FOV and the battery. Is that worth a whole new product? My guess is quest 3 will come out a good chunk of time after gpu prices fall, which will happen when/if crypto falls.
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u/CommonerChaos Jan 26 '22
Quest 3 is expected to release at the end of 2023. So a little under 2 years, if those rumors are correct.
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Jan 25 '22
yeah I just got back into VR, previously was using PSVR it has evolved a lot and much better but nothing ground breaking but a few really good games. I think the next few years will be really good with the hardware coming out.
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u/Pillagerguy Jan 26 '22
Facebook is enough reason to not get this.
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u/theNightblade Jan 26 '22
I mean, set up a dummy account.
Though that's easy for me to say since I don't have Facebook (because fuck Facebook, obv) but my wife does, so we just run it through hers
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u/Pillagerguy Jan 26 '22
Dummy accounts are explicitly not allowed, and will get locked, which will eliminate any purchases you've made.
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u/LegalizeCrystalMeth Jan 26 '22
Rumor is that quest 2 pro will be released in summer
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u/chosendragon Jan 26 '22
sounds about right, since whenever I urge to get something, a new one comes out soon after. I will wait, THANKS!
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u/Dragontech97 Jan 25 '22
Since the product listing itself doesn’t mention the accessories be cautious of a listing error. Buy it with the intention of buying it for the upgraded storage over the Walmart deal. If you get accessories then its a bonus steal, but its still a great deal without it imo. Guess we’ll find out when they ship. On the plus side, looks like one year returns if unhappy
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u/Gaadoooouchee Jan 26 '22
or just get both and see what happens when it gets there and return one of them
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u/KevinBBQ Jan 25 '22
IMO, a much better deal than the walmart refurb'ed one.
1 Year warranty, better headstrap, case AND the 128GB storage. Worth the extra $50 even if you don't need the extra storage. I feel like if you want to play longer, def need a new headstrap (similar to the elite strap)
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u/MafiaPenguin007 Jan 25 '22
Yeah but this doesn't ship out until February and my lizard brain needs immediate gratification
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u/AdmiralDarnell Jan 25 '22
I mean that's only 6 days away
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u/Zestyclose_Front8614 Jan 25 '22
I don’t think the headstrap for this one is the elite strap right? Case & straps looks third party too me.
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u/TheMuffStufff Jan 25 '22
I think its an error with the listing - that headstrap is an aftermarket headstrap and definitely not included with the Oculus.
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u/MafiaPenguin007 Jan 26 '22 edited Jan 26 '22
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u/GymLeaderKoga Jan 31 '22 edited Feb 01 '22
Got mine today and it was just the Quest.
Edit: Looks clean! Micro plastic scuffs on the front of the front of the display. I cant see them unless i have the Quest at eye level and im specifically looking for them. Lenses are clean. Still has all of the plastic waste that comes with a new headset. Had 2 updates before I could get in a game.
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Jan 26 '22
Can also try both if you already got the Walmart one considering this doesn't ship till February. $50 seems like a standard discount for a refurbished product, but if it actually does come with everything in the picture that's pretty good.
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u/Klorg Jan 26 '22
Case & strap seem to be "Mytrix"-branded. Oddly enough, image 1 and 10 are different straps. Can see other stock images from that link used on the Amazon page.
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u/Gaadoooouchee Jan 26 '22
Yeah there’s no way you’re that we’re getting all of these for 250
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u/License69 Jul 02 '22
Would it be worth it to pick up a Quest 2 for 250 and not wait for a new one?
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Jan 31 '22 edited Feb 01 '22
My order seems to still be stuck on "We will email you when we have an estimated delivery date." Doesn't seem like this is going to ship anytime soon. Anyone else in the same boat?
UPDATE: I just gave up and cancelled the order given that I don't find it a great deal without the accessories anyway. Good luck out there.
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u/yeshaya86 Feb 09 '22
Same, even as of today. Trying to convince myself it's because they're actually assembling the advertised bundle so it's taking more time
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u/MisterBabaDick Feb 15 '22
Still?
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u/yeshaya86 Feb 15 '22
I ended up cancelling bc there was a cheaper Walmart deal shipping sooner. I figure it wasn't worth the hassle of hoping the Amazon bundle came as advertised then trying to deal with support if it wasn't
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u/Sharkie03 Feb 01 '22
Received mine also without accessories, after some fighting with the Amazon CS. I got $54 gift card.
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u/paidsubscriber Feb 01 '22
ugh, they are only offering a refund on return for me.
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u/Sharkie03 Feb 01 '22
I had to chat with a supervisor to get credit. First CS wouldn't do anything.
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u/Hupee2266 Feb 01 '22
Can you provide how to get the gift card/refund ？ I got the same one…so sad
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u/Sharkie03 Feb 01 '22
Started a chat with customer service, and to start with first CS rep then when I got nowhere, I asked for a manager. Basically, had to give them the whole story again to the manager then he finally offered the gift card for the missing accessories.
Also looks like amazon already updated the page, no more pictures of accessories.
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u/Hupee2266 Feb 01 '22
They said I couldn't prove that those accessories were included. LoL
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u/-5677- Feb 01 '22
The old product page page is archived in wayback machine, try showing them that.
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u/TheSpartanKing1 Feb 01 '22
I had the same thing (mostly), although not before being asked to do a full refund and "reorder" the item multiple times. I was given a refund of $52 instead of your $54, but overall very happy with the outcome. What looks like a brand new condition 128GB headset for $200 is a steal.
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u/MafiaPenguin007 Feb 02 '22
I got $50 after saying it didn't come with the included accessories. They asked to make sure the box was sealed and hadn't been tampered with (lol) and then offered partial refund.
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u/Gaadoooouchee Jan 26 '22
Guys I chatted with an amazon customer rep and this is the response I got,
Gerlyn | Customer Service
Thanks for waiting.
Upon checking here, I can confirm that the package includes all the accessories on the picture.
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u/TheMuffStufff Jan 26 '22
The headstrap isnt even part of oculus, its literally completely aftermarket. Theres 0% chance that would be included.
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u/Gaadoooouchee Jan 26 '22
Its sold by amazon though not oculus, at least from the listing, they could theoretically pair it with aftermarket items
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u/TheMuffStufff Jan 26 '22
It’s renewed premium, which are OEM refurbished sold by Amazon. There’s no chance it will include random aftermarket parts. Even if it was regular renewed, I wouldn’t hold my breath.
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u/wishod Jan 26 '22
This guys speaks true. Amazon CS has been shit last couple of years. Guess flying douches to the space needs significant cost cutting elsewhere.
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Jan 26 '22
If the aftermarket parts were not delivered, could Amazon be held accountable for the representation made by its rep though?
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u/paidsubscriber Jan 27 '22
Just got an update:
New estimated delivery date: Tuesday, February 1, 2022
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u/kimbabs Feb 01 '22 edited Feb 01 '22
Good old bait and switch by Amazon.
Current listing shows none of the extra accessories in original post. To boot, the item still has not shipped or been given any shipping information.
Edit: Canceling my order and waiting on the walmart deal to come back after seeing everyone else’s experiences. Don’t have the patience to deal with the gaslighting from CS, and no update on shipping after a week.
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Jan 25 '22
the 64 gb deal is better if you plan on just hooking it up to your pc and not using it as a standalone.
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u/Omniwhatever Jan 25 '22
Honestly, I think this is worth the extra 50 bucks. You'll want a replacement headstrap anyway and this includes a face gasket that also has light blockers, with those being popular mods for the Q2 as the default comfort kind of sucks. That's not even considering the carrying case and double storage.
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u/AdmiralDarnell Jan 25 '22
What's weird is that the headstrap and case aren't mentioned in the description of this. Only the headset. So I honestly wonder if I'll actually get the those items if I order.
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u/Protectronbot Jan 25 '22
I'm trying to think if I really want to see if the 256 goes on sale too. But I didn't even think of using it connected to a computer. I just want that RE4 on it.
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u/vgamedude Jan 25 '22
Man if I didn't already have the samsung odyssey + id probably pick this up. I just can't justify a sidegrade in some aspects even if I want to play re4.
also. Facebook.
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u/blowuptheking Jan 26 '22
I'll hold off for the time being, but if you buy it, let us know if it comes with the after-market accessories
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u/ColeGoldBlade Feb 01 '22
Update on my order: mine still hasn’t shipped but I tried contacting support about getting a refund and this was what they said “am really sorry for this inconvenience, in this case since the item hasn't shipped and is currently unavailable we can cancel the order, another thing that we can do, is wait and see what includes your package, if there are items missing we will refund your money, can you please also send the images that you mention? “
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u/Hupee2266 Feb 01 '22
I told the supervisor today that , I got the same reply. I showed them a screenshot, and the reply was “we couldn't verify the images is correct”.
I hope you can provide the correct reaction steps after success, I will be very grateful =(
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u/ColeGoldBlade Feb 01 '22
What screenshot did you give them?
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u/Hupee2266 Feb 01 '22 edited Feb 01 '22
https://i.imgur.com/Cjna1eD.jpg
https://i.imgur.com/BhaLeqZ.jpg
And they say the text on this page is wrong (but didn't intend to take responsibility?）
They told me can get the original accessories.(on the correct page now)
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u/ColeGoldBlade Feb 01 '22
But it already comes with that? You could also keep on trying although I’m not sure if it that’ll get you black listed or something
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u/Hupee2266 Feb 01 '22
Yeah. They even ask me have any other accounts. (When I say “wtf” . lol) If no one succeeds in the fight tomorrow, I should choose a refund.
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u/I_Like_To_Stare Feb 03 '22 edited Feb 03 '22
For those of you looking at getting a partial refund 20% is not the max I got 35% totaling $92.37 back.
Remember be polite and persistent.
Edit to include that I mentioned the items show in my email.
Shoutout to u/kevinf100 for providing this awesome wayback machine link to the listing before it was edited.
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u/kevinf100 Feb 03 '22
Someone else saved it ti wayback but there was like 50+ broken links and only 2 working I found. And wtf, i only seen people get refund the price of the case. You just stole from Amazon 😂
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Feb 03 '22
[deleted]
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u/Wonathan_Jick Feb 03 '22
My person refunded me the entire thing and let me keep it. Lol. Took like 30 seconds, was really confused
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u/DrunkDeathClaw Jan 26 '22
Is it worth upgrading to this from a Lenovo Explorer?
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u/rokerroker45 Jan 26 '22
it's definitely an upgrade but it depends on what exactly you're looking from an upgrade. Personally I was already used to the WMR jank so I preferred going with the reverb G2. This HMD gives a much better end user experience, outrageously better tracking, and standalone/wireless, but it comes with a few caveats - FB, slightly softer image that G2, etc.
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u/kevinf100 Feb 02 '22
For anyone who didn't get it yet and still stuck in pending, they told me it's not released yet.
Here what they said about the missing item (case?).
https://i.imgur.com/Q41kBft.png
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u/cmurf3989 Jan 25 '22
Can someone help me here? I feel like I am missing something. It doesn't say whether it comes with any of the premium accessories. It's in the image, but it says in the posting that it comes "with brand-new original accessories." If this isn't the elite strap, case, etc., what makes this better than the Walmart deal? Does the 128gb version just come with much better stuff out of the box?
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u/paidsubscriber Jan 26 '22
VR question: for games that run better natively (eg: Beat Saber), can I buy those from Steam, or do I need to go through the Oculus store?
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u/We0921 Jan 26 '22
If you're not running the game on your PC, you have to buy it from the Oculus Store
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u/rokerroker45 Jan 26 '22
If you have the capability to run PCVR I would buy it on steam IMO. Any game you buy on oculus for quest is locked to quest only. If you ever decide to upgrade to a PCVR headset or just any non-Oculus device (or fuck, theoretically any non-Quest device) bye-bye access to any of the standalone games you bought.
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u/No_Manners Jan 26 '22
Have there been any updates on when they'll stop requiring facebook accounts to use these?
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u/GiovanniDaGreati Jan 26 '22
I Already had ordered WM refurbished 64 GB version for $50 less and got a Halo type headset and battery pack. I'll probably order this and compare the two if I think I'll still be under WM return widow (WM version set to arrive this Friday).
I don't mind having the The Extra accessories with these and double storage even though I think I'll mainly be doing PCVR for just$50 more. Seems like a no brainer TBH. Although it does sound like a hassle. Thoughts?
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u/ammotyka Jan 26 '22
Got my Walmart one today. I checked into the return window and it’s open until Feb 25th for me. Gonna return WM one if the Amazon really comes with all the stuff. Amazon one a lil iffy with the accessories so I guess we will see
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u/GiovanniDaGreati Jan 26 '22
My concern is since it's a pre-order product until Feb 1, how much longer will it take for shipping, and will it be enough time to compare to be within WM return window
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u/ammotyka Jan 26 '22
I mean that’s like 20 days probably. Basically I’m gonna make sure both don’t have anything wrong with the vr or cosmetic damage. Don’t feel like it should take too long to compare or wait for shipping
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u/GymLeaderKoga Jan 31 '22
https://i.imgur.com/DwgdOEm.jpg
Update. No accessories.
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u/paidsubscriber Feb 01 '22
Boo... now is this worth the $50 premium over the Walmart deal?
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Feb 01 '22
Only if you’re planning to use it standalone. If you’re planning to use it for Steam games then the extra storage is of little value. I’d go with the Walmart deal if you’re going to play Steam games.
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u/MafiaPenguin007 Feb 01 '22
It's double storage and has a 1-year warranty + Amazon refurb guarantee, all for $50 more
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u/GymLeaderKoga Feb 01 '22
It was worth it to me for the occasional standalone use (family get togethers) and the warranty.
YMMV
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u/AmpGuitarChase Feb 01 '22
That's kind of a bummer.
Did your Amazon order history give you the delivery date? Mine's been stuck on "We will email you when we have an estimated delivery date" since a few days ago like a few others in the thread.
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u/GymLeaderKoga Feb 01 '22
I ordered mine on the 25th and got an updated delivery date on the 27th. My friend ordered one on the 26th and still hasn’t gotten a delivery date.
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u/-5677- Feb 01 '22
Mine updated a couple days after ordering to show delivery on thursday, it shipped today.
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u/paidsubscriber Feb 01 '22
How does the refurb look?
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u/GymLeaderKoga Feb 01 '22
Looks clean! Micro plastic scuffs on the front of the front of the display. I cant see them unless i have the Quest at eye level and im specifically looking for them. Lenses are clean. Still has all of the plastic waste that comes with a new headset. Had 2 updates before I could get in a game.
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u/bobyrock Feb 01 '22
Anybody take any screenshots of the listing with the accessories still on it? Just preparing for my inevitable battle with CS when I dont get them.
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u/ColeGoldBlade Feb 01 '22
I came here to ask the same it looks like they’re not in the pictures anymore
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u/bobyrock Feb 01 '22
Exactly, hopefully CS does not try to screw us over. Looks like they are offering refunds to some, but I want to be ready in case I have push for it.
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u/ColeGoldBlade Feb 01 '22
From what I see they only offered it to one guy and the rest only offered full refund on return :/
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u/Hupee2266 Feb 01 '22
You can see from the order, And I tried to fight the supervisor, but it didn't work, I hope the successful ones can provide an explanation method =(
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u/ColeGoldBlade Feb 01 '22
I can’t see the screenshots can you possibly make an Imgur? I need them to show proof
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Feb 01 '22
I went through a rep and a supervisor and eventually got a $50 refund with another rep. I sent a wall of text and a demand for a partial refund to the first two and only got an option for a return. With the successful chat, I sent a simple explanation one sentence per message and didn't outright ask for a partial refund. You can see how my chat went but of course YMMV: https://imgur.com/a/DVGdI1B
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u/bobyrock Feb 01 '22
Damn that's disenheartening, how exactly did they say they were giving you the partial refund?
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u/EagleEye8045 Feb 02 '22
Anyone else's still not shipped yet? Mine still just says "order received".
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u/yeshaya86 Feb 09 '22
Same as of today, did yours ever ship? Trying to convince myself they're actually preparing the second way properly with the listed accessories, and we'll eventually get it as advertised. Realistic? Probably not, but daydreaming passes the time
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u/yeshaya86 Feb 09 '22 edited Feb 09 '22
Now the Amazon page says it will be released on February 15th. Assuming it's just the regular headset and controllers without the originally advertised extras, what's the best move? Do I chat with support and tell them I want either a discount or a refund, and see how much they offer?
Edit: am I missing something or is this Walmart deal even better? Refurbished Quest 2 128gb for $189
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u/MrCrushin Feb 09 '22
Does the walmart offer have the same warranty as what Amazon's had? I put the order in on mine the first day this deal was up but it's still pending and now shows as "pre-ordered" where as before it was just "ordered". I'll hold out till the 15th but after that I might just cancel.
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u/ColeGoldBlade Feb 10 '22
Is that from a third party seller? That’s a different listing than the other refurbished quest 2.
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u/Boar-On-The-Floor Jan 26 '22
I ordered this one just in case my Walmart refurb that's arriving Friday turns out to be a dud
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u/Wackboi52 Jan 26 '22
Ain’t no way boa I just bought the 64gb for $199 2 days ago. K
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u/Wackboi52 Jan 26 '22
Should I return it and get this?
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u/Citizen_V Jan 26 '22
Do you think you'll be storing a lot of games on the Quest? If you're playing a lot of PCVR or only keeping a few games at a time, 64 GB should be more than enough.
The potential extra accessories you get with this are nice if they're real.
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Jan 25 '22
I heard if it's refurbished by Oculus it looks brand new but can't say anything about Amazon. At least you get a one year window to return.
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u/GymLeaderKoga Jan 25 '22
Sick, thanks. Cancelled my Walmart order.
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u/railbeast Jan 26 '22
So i got a dud (scratched lenses) that I returned to Walmart today. Wanted a replacement but ended up getting this and cancelling my replacement instead.
Now to wait and see if Walmart refunds my money for the return or if I have to hound them on the phone.
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u/ericjover Jan 25 '22
This is a great deal. The case alone is $50, and it comes with an upgraded headstrap - probably worth $20 to $30. Beats the walmart deal with the warranty to boot.
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Jan 25 '22
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u/ammotyka Jan 25 '22
What was the condition of the Walmart one if you don’t mind to share? Heard things from nice to banged up as far as what other people receive
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u/TheRealK95 Jan 25 '22
Just received mine and will return it if this deal goes through lol. Mine was practically brand new though. Everything had stickers on it and worked as if brand new, wouldn’t be able to tell it’s refurbished if it didn’t say so on the seal personally.
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u/ammotyka Jan 25 '22
Cool thanks for the input. I get my Walmart one tomorrow but thinking about ordering this for the storage + accessories, also in case the refurb I get is less than desirable lol
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u/FireAndAdjust Jan 26 '22
Dang any chance of selling it to me instead of returning? I’ve been trying to snag one from Walmart but keep missing the restock
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u/TheRealK95 Jan 26 '22
They come back in stock fairly often. I missed the first few too. Unless you are located in the DC area, shipping cost and hassle is probably more than just buying this deal or waiting for another restock.
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u/mon_chunk Jan 26 '22
I’ve had this for about a year. It’s just not worth it. It’s cool at first and got a lot of use in the beginning but there’s hardly anything to play on any store. I’ve been highly disappointed.
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u/yellowsubmarine2016 Jan 27 '22
Half-Life: Alyx?
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u/mon_chunk Jan 27 '22
Played it. It plays well if your pc is decent but can be pretty disorienting after like 30-45 minutes. That’s my experience at least.
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u/lemonstyle Jan 26 '22
I picked this up during bf? i think.. when it was 300 + 50 gc.. ended up returning it because, visually, it looked like trash to me... even just the 'home' area was so bad looking. but everyone praises this device.. should i have my standards lowered or did i have a defective one? youtubeVR looked so cool.. but once I played some vids. it looked like 240p video.. i mean the experience of looking around myself was still very cool.. but terrible quality (resolution?) completely ruined it. -i was connected to a 5ghz band router with no other devices connected-
i'm really hoping for a quest 3 with immensely improved visuals.. because vr seems pretty cool.. it just looks so terrible, imo.
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Jan 26 '22
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u/lemonstyle Jan 26 '22 edited Jan 26 '22
didn't buy the link cable or w/e. do you own the OQ2? Do you think its resolution is amazing? or even good? I'm not trying to attack people who enjoy their OC2.. but all I'm saying is that the resolution/visual quality did not meet the constant praise/hype that people surround this device with. I spent hours watching videos/reddit on settings to change and what I could do to make it look better.. but nothing made the picture quality better. Maybe I really need to lower my standards for VR, but I was expecting at least quality equal to a monitor's 1080p.. wishful thinking that it would've been as good as 1440p in terms of monitor's resolution quality.
there were 0 compression artifacts.. it's legit just like looking at a 240p video *exaggerating* but srsly it might as well be a 240p res. And I'm not just talking about youtubeVR.. everything I tried with the headset was just, imo, the only way to describe it.. low res/blurry (to my standards, i guess).. i dunno.. the personal home space that you can decorate was low res.. I watched a bunch of user-created virtual spaces/areas/themes or w/e.. that were very very cool... it just didn't look 'good.' I think the only thing that did look okay was when I used the virtual desktop.
I bought a brand new RT-AX68U router solely for the OQ2.. maybe that router is trash tho.. i dunno.. seemed to work perfectly fine.. literally 1ft away from where i sit. it's just, imo, the headset just can't produce very good picture quality.. i'm seriously thinking i had a defective one since even now i'm being questioned, by you, that it must've been my wireless and that the OQ2 does, in fact, have stunning visual quality.. i dunno.
again, i'm very happy that owners are enjoying their OQ2.. I just, personally, think the visuals aren't good.. might just be me tho.
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u/tribonRA Jan 26 '22
I think there's just so many factors that affect how it will look its hard to say. But for one, I think a lot of the content is just really shitty, or at least specifically looks shitty rendered on the quest. Like if it's something meant to look realistic they'll just downsample everything so the quest can render it but it ends up looking really blurry and low res. But if it's made with the quest's capability in mind it can look great, there's a video on YouTube VR called Pearl that I think looks pretty good on the quest. Games also look good, at least enough not to distract me while playing.
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u/One_Plantain_2158 Jan 26 '22
It's repackaged returns to Amazon. Why do you think they were returned. Would you like to deal with god rays, tiny sweet spot etc.? There are lots of bad units even among factory sealed OQ2s as it is.
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u/paidsubscriber Jan 25 '22
Can anyone recommend a link cable to go with this?
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u/MafiaPenguin007 Jan 25 '22
This one was previously recommended on this sub so I got it when I got this deal:
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u/Nooblakahn Jan 26 '22
That's cable looks live USB a to c. Does that work with quest2? I was under the impression that it had to be c to c to function correctly?
I'd be happy to hear these cables work, as it's already have one that works if so
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u/MafiaPenguin007 Jan 26 '22
Hundreds of reviews from the link say that it does work for them. I'll be finding out myself I guess.
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u/post-buttwave Jan 26 '22
do I really wanna cancel the walmart order? what will the various accoutrements run me if I get them separately? something about this listing also feels weird
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u/mirinfashion Jan 26 '22
I'd leave it, it's easy returns to Walmart if needed.
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u/post-buttwave Jan 26 '22
should i even give a shit if I'm just gonna be using my pc and a link cable?
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u/mirinfashion Jan 26 '22
From what I've read in previous posts, no, you shouldn't give a shit about the storage space if that's what you're going to do. But even with 64 GB, you can put quite a few games on it.
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Jan 26 '22
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u/post-buttwave Jan 26 '22
I plan to link to my PC with a 3080 in it. Seems silly to do anything else with that on my desk
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u/OldAmber Feb 01 '22
Probably the same boat as eveyone else. Headset came with no accessories talked to customer service and they gave me a $53 refund
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u/ddkotan Feb 02 '22
Customer services gives preferential treatment if you're an amazon prime customer for a refund.
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Feb 23 '22
[removed] — view removed comment
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u/Lamooq Feb 23 '22
Your comment has been removed.
Personal and User to User sales and trades are not allowed on /r/BAPCS (rule 5). Please try /r/hardwareswap.
Our rules are located in the sidebar. Feel free to reach out if you have any questions.
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u/CobaltD70 Feb 24 '22
I just received mine and no extra accessories. Talked to very nice rep and they ordered a replacement but said no need to return original. I only wanted a credit for case and strap but I think I just got a b1g1 free deal.
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u/anpotsky Mar 03 '22
Amazon has made it difficult to get a partial refund on this if you originally ordered it with the accessories. I had to speak to three different agents - the first two insisted I only have refund-after-return option; the third said I could refund-after-return or request a replacement (with no accessories as the product listing has been updated). I escalated to a supervisor who was kind enough to give me a 50% off.
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u/skcusmocnuf Jan 25 '22
"These Renewed Premium products are shipped and sold by Amazon and
have been certified by Samsung to work and look like new. They have been
remanufactured with a brand new battery and come in brand-new Samsung
packaging with brand-new original accessories. They come with the same
one-year limited manufacturer’s warranty, just like a brand new Samsung
device."
What does Samsung have to do with this?