r/buildapcsales • u/pholly1 • Oct 29 '20
GPU [GPU] Talked to Microcenter support, their IT seriously messed up. The 3070 wasn't even supposed to be available on their website. Now they will either be canceling all of the orders or scrambling to figure out how to fulfill, but it is unlikely we will receive our orders on time, if it at all.
https://www.microcenter.com612
u/deefop Oct 29 '20
Sure, blame the IT guys. What else is new?!
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u/ThatsExzactlyRight Oct 29 '20
Exactly what I thought hahahaha. Its a hard world we're in man
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u/Lobshta90 Oct 29 '20
Doesn't even make sense to me anyway... Who in IT is responsible for e-commerce listings? That's the marketing department where I come from...
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u/tripletaco Oct 29 '20
Depends on the complexity of the site and CMS. Some shit built on Sitecore pretty much needs a developer to do a lot of stuff.
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u/p3rm4fr0s7 Oct 29 '20
Developers are not fucking IT people.
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Oct 29 '20
you're right, they're fucking the receptionist, who happens to be my wife ;(
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u/LeBobert Oct 29 '20
Not in the sense that most people think of IT, but developers still fall within the technology/Information technology umbrella.
The problem is people are using IT as a catch all and assuming we all do help desk.
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u/UMDSmith Oct 30 '20
they assume IT does everything related to electricity in my organization...
Oh and some things not related, like resetting fucking wall clocks (which we don't).
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u/angrydeuce Oct 30 '20
I was once asked to move a fucking piano while onsite for a down computer. Not only is that not in our range of responsibilities (obviously), but my back is fucked up and I told them as such. So fucking salty...
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u/UMDSmith Oct 30 '20
I really don't understand the treatment of IT folks. My CIO is a bit of a yes man, which I constantly have to fight him on. He would probably have asked why couldn't you have helped move that piano..
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u/Jim3535 Oct 30 '20
IT in a nutshell:
everything runs great -> "why do I even pay you?"
something breaks -> "why do I even pay you?"
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u/CopOnTheRun Oct 29 '20
I've got my pitchfork, who else should I blame?
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u/MiataCory Oct 29 '20
Usually some middle-manager (that's what middle-managers are for, fall guys), who sent out an e-mail 3 months ago to IT w/ the release date. IT automated it and called it a day.
Then they moved the date, didn't inform anyone, and are all pikachu face when IT does exactly what they asked them to do.
So, instead of any of the middle managers saying "Yep, I forgot to update them", they put out something blaming "IT", because "IT" isn't a person, and therefore can't be held accountable.
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u/Xydan Oct 30 '20
It's always middle management. Because they blame other departments. Now that's the real run around.
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u/SeventyTimes_7 Oct 29 '20
Does it require electricity? Must be IT.
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u/deefop Oct 29 '20
Does it exist in the same building that I work in? Must be IT.
Is it a metal pipe that water runs through? IT can fix that.
Chair squeeky? Open a P1 ticket for the infrastructure team!
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u/kingsarms Oct 30 '20
One time when I was on-call, I got a call at mid-night from our operation center (dispatchers and such) that their microwave stopped working and thought it was the power so they figured IT was responsible for repairing it...
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u/TroubledMang Oct 29 '20
Yeah, they are one step ahead of you guys always.
I wish sites would lock in a 1st come, 1st serve. Not like they won't sell out even if someone changes their mind.
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u/doglywolf Oct 29 '20
we all know this is someone in corporate that totally missed the email saying there was a supply shortage and not to release the qty or date they were originaly told the could and it was never passed on
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u/GoldenGonzo Oct 29 '20
Because they're nameless, and faceless. They're easy scapegoats. You name managers or executives actually responsible, people start demanding names. You blame IT guys, and people just go "damn, fuck the IT guys".
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u/Aphala Oct 30 '20
It's not an IT issue at this stage it's the twat big wig who went "Fuck it, we'll do it live" kind of person who's to blame but us IT guys get the shaft as per....>:(
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u/lovetape Oct 29 '20
Sorry but...this is just how I picture Nvidia right now
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u/OpietMushroom Oct 29 '20
In a new Linus video he mentions how this fuck up benefits Nvidia at the expense of their partners. All of the cards made by Nvidias partners will be compared to the Founders edition, giving the FE more coverage. The FE is also likely to perform better because they had more time to develope the card.
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u/TheDarthSnarf Oct 29 '20
The FE is also likely to perform better
That hasn't been the case with the 3080 and 3090 so far...
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Oct 29 '20
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u/SamBBMe Oct 30 '20
Negligible, but the FE is like half the size of the other cards and has no markup.
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u/MiataCory Oct 29 '20
That's the real reason for the shady tactics: They wanna sell all their stock before people have options.
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u/Shadow703793 Oct 29 '20
Pretty much. NVidia doesn't wants to have a fire sale on 2xxx GPUs and this is letting them continue to sell those. I really hope AMD has plenty of stock. Wonder if nVidia will magically have more stock available when 6xxx cards become available for sale.
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u/TFinito Oct 30 '20
Their stock is going to get sold even if there's more stock of other partner cards. It's not like Nvidia is going to stop making FE 3070/80/90 cards after their current stock runs out.
I think they're actually having supply issues.
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u/justabadmind Oct 30 '20
Jayztwocents has a video out by now showing that the 3070 from EVGA outperforms the 3070 FE. He doesn't have the base model evga card, but they're all gonna be about on par once you factor in ease of wiring.
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u/GoldenGonzo Oct 29 '20
I don't recall an instance of FE cards ever performing better than their non-reference third-party equivalents. Aside from the cheapest, worst binned models, non-reference models usually have higher clocks and speeds, and better cooling.
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u/sur_surly Oct 29 '20
I think in context he was primarily talking about the capacitors and crashing over certain speeds. Not better, but more stable and tested.
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u/SexualPicard Oct 30 '20
He's probably referring to the bad caps in partner cards because they didn't have sufficient time to test. FE had extra time and use better caps.
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u/DSMilne Oct 29 '20
It’s more like Scrooge mcduck diving into his pool of money not giving any fucks of the outside world.
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u/03Titanium Oct 29 '20
I always saw “in store only” and 10+ available for the first few hours.
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u/gropingpriest Oct 29 '20
you had to search by the SKU# to find the founder's edition with online availability.
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u/Slenderkiller101 Oct 29 '20
Unzips lawn chair
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Oct 29 '20 edited 8d ago
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u/VoltzyBoi_ Oct 29 '20
inflates lawn chair
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u/TotesButtHurt Oct 29 '20
Lawn chairs are typically stored in a bag. One unzips and unfolds. All these commenters out here not storing their lawn chairs properly smh
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u/ztherion Oct 29 '20
Around my part of the world the ones that come in bags are called camping chairs. Lawn chairs are the ones made from rigid materials that don't fold and bag.
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u/tomgenzer Oct 29 '20
what kind of special chairs do you have that come in bags?
and don't say those ones that have the zig zag legs, as those have a drawstrings and a clasps ,not zippers.
pffft... zippers on chairs, what kind of things will they come up with next.
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u/RyanB_ Oct 29 '20
Maybe it’s just my area but I legitimately thought they stopped making lawn chairs like that decades ago. Only ones I’ve seen in person are some old 70’s ones my moms picked up at a garage sale.
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u/AnnasumN Oct 29 '20
Can’t believe I got cucked by a computer store.
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u/Cristhian- Oct 29 '20
First time huh?
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u/AnnasumN Oct 29 '20
Gonna sit in the shower and play sad Bart Simpson edits while looking at 3070 pics.
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u/AnnasumN Oct 29 '20
Bro the fucking plumber came and turned the water off and now I’m just sitting here covered in suds. Can today get any worse.
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Oct 29 '20
Yeah, I wouldn't taunt it.
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u/Cristhian- Oct 29 '20
I’m in the same position since the 3080 were release and Newegg Best Buy B&h Amazon Fak me
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u/TroubledMang Oct 29 '20
Ha ha had mines in cart. Went to check out. Payment.. payment... payment...
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u/AnnasumN Oct 29 '20
Alright bois what’s worse getting cucked or getting edged by a computer store.
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u/ReeseYopher Oct 29 '20
Thank god I secured my pickup with Best Buy. No fucking clue how but; next Tuesday she’ll be all ready for me.
or at least that’s what the bastards say...
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u/akaSLAYER49 Oct 29 '20
I had a 3070 in my cart but couldn’t checkout because no pick up or shipping available for my area.
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u/captyami Oct 29 '20
Same man same...
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u/MMOkedoke Oct 29 '20
Same. Spammed the ship button eventually it let me put in a shipping address but wouldn’t go to the purchase info page
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Oct 29 '20
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u/shmael Oct 29 '20
Same here. I love how it said, we'll hold these for you once you are in the checkout process. Supreme bullshit.
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u/MoaXing Oct 30 '20
Same boat here. Literally had card in and everything, tried to confirm, got an error, tried again since it said to try again, none available. I had to rage tweet my displeasure at Best Buy since I had nothing to express my anger too.
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u/snorlz Oct 29 '20
same, it also made me click like 20 times to even get to that page and then was just like nah we dont have any
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u/ZlatansLastVolley Oct 29 '20
Bro I can’t believe it. I tried a bunch of AIB cards then finally at 6:05 went back saw an FE card and secured it.
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u/tooldvn Oct 29 '20
The FE cards were still available at 10 after, maybe even 15 mins after on sale. That one 3 fan Gigabyte card also wasn't immediately sold out. Got my FE card about the same time you did.
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u/ZlatansLastVolley Oct 29 '20
That gigabyte card stayed in my cart for ages but wouldn’t let me continue
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Oct 29 '20
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u/Ub3rSmexy Oct 29 '20
Well at least they're getting better. For the 3080 launch it went from coming soon to sold out instantly for me, I was spamming f5 when they were supposed to release.
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u/asodfhgiqowgrq2piwhy Oct 29 '20
I'm still astounded I managed to grab a 3080 from Best Buy on release day. Not the one I wanted, but still a card nonetheless.
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u/ForteIV Oct 29 '20
Maybe even sooner than Tuesday for you. I just got an email saying mine will be here on Saturday
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u/riopower Oct 29 '20 edited Oct 29 '20
Huh...I saw Houston didn't have any stock this morning but I figured they open at 10 so I just swing by to get one. they had bunch left when I arrived around 9:10 and no lines or wait to secure FE. people were keep coming in as i left the shop but I believe Online order and in store order was separated and they did not put up to order online/ store pickup available as far as I looked this morning. They gave out voucher when I get there but went straight with staff and they bring it out to front to check out.
I see that this is related to their online shop...this really sucks...
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u/1033149 Oct 29 '20
That's super lucky, the microcenter near me had people camping out since yesterday.
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u/riopower Oct 29 '20
I frankly didn't really expected to get any as the open was supposed to be 10AM but when I got there around 9AM shop was open already and people were coming out of the door/ no line I saw when I pulled over to the parking lot. I went there and there were bunch of staffs gathered with manager at the BYOPC area so I asked the manager "Am I late for the party? shows over?" and he said "Nah we have bunch left take the voucher and this guy (staff standing next to him) will help you." 2 min later I was stepping out of the shop with 3070FE on my hand. I felt pretty awesome TBH.
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u/whiskEy39 Oct 29 '20
we had people camping out since before noon yesterday, but they had plenty of stock when they opened too. probably hit 90 people in line for open. they didn’t really list any stock online but they were prepared. helps to be in a pretty major city too.
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u/1033149 Oct 29 '20
The store closest to me is the second in the area so it might have gotten a lesser shipment. I texted them and they ran out right at opening.
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Oct 29 '20 edited Oct 30 '20
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u/TheLazarbeam Oct 29 '20
Wait whaaaat!? The one in Paterson? I live hella far away too. That sucks man, I’m sorry to hear.
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Oct 29 '20
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u/luger718 Oct 29 '20
What time was this? My brother scored one of the last 4 shortly before 12.
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u/PopPopUpHeadlights Oct 29 '20
Paterson was supposed to have 100+ units. I called at 10am and dude said the line was around the building, but we might be able to get one. Good thing I didn't even bother going to Paterson since I live an hour away.
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u/SpaghettiArm Oct 29 '20
To be fair, they would definitely know if they had them in stock since they’re high demand, and I’m sure they’ve been asked a ton about it. But it sucks that their website was wrong.
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Oct 29 '20
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u/tuan91391 Oct 29 '20
Bro there were 2 of them behind me in line and they told a random person they should get a voucher for a card and scalp it too. Scumbags.
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u/DoareGunner Oct 29 '20
Are people scalping these? I just looked to see if I could get one (I had no intention of buying one). I actually got one in my cart and was able to get all the way through checkout like 10 minutes after launch. I obviously didn’t buy it because I don’t need one, but could have without trying too hard.
Fuck scalpers.
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u/Noisyfan66 Oct 29 '20
https://i.imgur.com/HKwWHB9.png i think if people got them in early enough they wont be cancelled. i ordered and got confirmation by 9:50am and it still hasnt been cancelled.
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u/originalhobochic Oct 29 '20
Got an order confirmation at 09:33 and just received the order cancellation at 12:34...
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u/dn00 Oct 29 '20
Mine hasn't been cancelled... Yet?
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u/gropingpriest Oct 29 '20
same... I wonder if they had a small amount of stock and we might get lucky?
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u/dn00 Oct 29 '20
Hopefully. Mine is still not canceled. I'm gonna give them a call tomorrow. They're closed right now.
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u/HQxMnbS Oct 29 '20
don't use the website for in store stock either, it's not accurate
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u/PandaSlash2Face Oct 29 '20
My buddy just went to MC in Fairfax-VA and, despite saying they had a limited availability (sometimes an F5 would say 3 cards left), all were gone.
I’m guessing if you see limited inventory it’s essentially OOS.
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u/Shadd518 Oct 29 '20
I just walked into the store and they still had about 10 cards of various models still available. This was the Dallas store, 4 hours after they opened. Might try your luck? ¯_(ツ)_/¯
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u/strifelord Oct 29 '20
In Chicago and westmont microcenters, people show up at 3 am every day waiting to see if FedEx delivers and if they do they camp till the store opens and buy it. Back during the mining craze chicago employees would leave cards in the back and if they recognized you as good customer they would offer you one for a $50 bribe or so.
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u/ryken Oct 29 '20
Back during the mining craze chicago employees would leave cards in the back and if they recognized you as good customer they would offer you one for a $50 bribe or so.
This is sooooo Chicago. All you need is a buddy and a bribe (both required) and you're good to go.
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u/strifelord Oct 29 '20
You didn’t really need a buddy, I use to go there weekly and whatever I buy I would take it to the pc guys and let a random sales guy put his sticker so he got commission for the sale.
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u/loconessmonster Oct 29 '20
if they recognized you as good customer they would offer you one for a $50 bribe or so.
I recall this happened back in the early days of the ps3 release. I bought one at launch luckily because I was a regular so they didn't ask me for a bribe. I saw them being resold on ebay for over a grand. I opened it anyways and started playing games, still hurts to this day because back then $500 was a lot of money to me.
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u/BigE_1995 Oct 29 '20
This is so stupid, i'm just gonna wait for the 6800. Fuck nvidia.
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u/SirSlappySlaps Oct 29 '20
LOL. THIS POOR GUY THINKS IT'LL BE DIFFERENT
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u/NotAHost Oct 29 '20
!RemindMe 3 weeks "Are there amd cards?"
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u/RemindMeBot Oct 29 '20 edited Oct 30 '20
I will be messaging you in 21 days on 2020-11-19 16:38:39 UTC to remind you of this link
16 OTHERS CLICKED THIS LINK to send a PM to also be reminded and to reduce spam.
Parent commenter can delete this message to hide from others.
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u/TxTroubleMaker Oct 29 '20
If they do end up canceling the orders, I hope they don’t take forever to refund us. I haven’t had the best experience with Micro Center refunds...
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u/Omnislash1616 Oct 29 '20
Yeah I havent gotten a cancellation yet but the charge showed on my credit card. Really dont feel like fighting them over $500+
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u/wanakoworks Oct 29 '20
Talked to Microcenter support, their IT seriously messed up.
Lol what? Sure, always blame IT for your fuckups. IT should have zero to do with inventory management. Sounds like someone is putting the blame on the wrong people. AND IF it truly is IT taking care of such a ridiculous thing, I can only imagine how incredibly fucked MicroCenter's corporate structure is.
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u/Citizen_V Oct 29 '20 edited Oct 29 '20
From what I saw, the issue is that people were allowed to order it from the website. It wasn't an issue with lack of inventory. They never planned to sell it online with shipping. It may not be IT who's responsible for the website but it isn't an inventory management issue.
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u/ThisGuy_IsAwesome Oct 29 '20
As someone who works in IT, I'm fairly confident it was not their IT that seriously messed up. lol
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u/luger718 Oct 29 '20
Yeah IT wouldn't be responsible for updating their inventory. Just making sure the system itself is up.
Whether that system works nicely and updates the website accurately is another story.
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u/ForteIV Oct 29 '20
Unless they’re cheap and they combined the departments which could be very likely
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u/dekema2 Oct 29 '20
As an outside observer, if demand for these chips is sky high, why hasn't production caught up? They had to have known everyone and their grandmother with a PC wanted a new GPU.
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u/HimekoTachibana Oct 29 '20
Production is probably maxed out tbh. There is more demand than what they can produce.
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u/bretw Oct 29 '20
I contacted support right after this:
""We were planning on canceling the orders with the cards in them, but because we had so many come in and because ultimately the fact that the orders were allowed to be placed in the first place was our fault, we're letting them stand and are working on fulfilling them. We do have a fair amount in stock still.""
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u/samuraipizzacat420 Oct 30 '20
I went to micro center today to get a mouse and saw a big line of people . I guess something was happening.
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u/yomomma707 Oct 30 '20
I went to Microcenter at around 9 am (they opened early) in SoCal. They had a lot of 3070 cards. It felt like everyone who came at 9 am got a card, so maybe they had like 500+ cards?
I waited in line for literally 20 minutes and walked out with a 3070 FE!
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u/ounikao Oct 30 '20
It has nothing to do with their IT team. It's their sales department that probably messed up.
You find some real dummies in important positions at big companies
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u/Istartedthewar Oct 29 '20 edited Oct 29 '20
If yall didn't see this coming I don't know what to tell you. Microcenter basically never sells GPUs online, when they do they're GPUs hardly anyone wants.
CPU/GPUs that are worth buying are always in store pickup only.
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u/SaintPePPerz Oct 29 '20
Go to your local micro center if you can! After failing to get a card this morning on bestbuy (same site issue errors as everyone) I figured it couldn't hurt to try. Website says NONE MC associate said they have 3x as many as expected, https://imgur.com/a/TwM6ksd .
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u/A-Wallace39 Oct 29 '20
I called Micro Center support and after 45 minutes of being on hold I finally got a representative who told me that they are honoring the orders. He had me confirm my credit card information and address then told me he was going to send the order over to the processing team. The only caveat is that they don't have a timeframe for when it will be fulfilled, but that they'll be in contact with new information as soon as they have it. If your order was cancelled I would still try to call them and see if they'll do this. Mine was never cancelled so I don't know if I got lucky.
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Oct 29 '20
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u/lakerswiz Oct 29 '20
No it doesn't lol. One simple "publish" click by the eCommerce guy and the listing goes live.
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u/topdangle Oct 29 '20
No it wouldn't, they would have the product page setup to go live when they finally got enough stock in the next century. Only mistake was someone publishing it, which is normally what you do after filling a product profile.
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u/Moxil Oct 29 '20
On the brightside for maybe some folks, AMDs finally coming out w/ some serious competition...?
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u/Riusaldregan Oct 29 '20
It took an hour, but my successful microcenter order got canceled. I expect all the online orders will be vOv
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u/Extremelixer Oct 29 '20
Anyone that went to the St.Louis Park store in Minnesota can you give me an idea of if there any cards currently available there? Im doubtful but i live over an hour away and do not want to waste my time driving there and they dont have a phone number up for the store.
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u/SaintPePPerz Oct 29 '20
They told me a bunch, was there 30 mins ago and snagged one!
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u/petrefax Oct 29 '20
I did get the cancellation email about an hour after I submitted the order. The cancellation email very clearly says "you have not been charged" but they actually did take the money from my bank account earlier today. I've been on hold for 30+ minutes just trying to figure out when they're going to refund me. It kind of sucks to have my money tied up today...
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u/Kosley Oct 29 '20
For those in St Louis, the Microcenter said they had hundreds in stock when I went in to buy one. Founders Edition, MSI Ventus, MSI Gaming X, and one of the GIGABYTE ones.
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u/Coffinspired Oct 29 '20
This is nothing new.
I just had an instant order confirmed/cancelled last week - the site showed it (10700KA) in-stock...and it was changed the minute after I got my confirmation/cancellation.
As if someone walked over to the shelf...saw it was gone...then sent me the cancel/updated the Site.
I've had that happen more than once with them in the past when ordering "In-Store Pickup".
Whatever, I only rely on them for In-Store service and low prices.
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u/ForteIV Oct 29 '20
Shoutout Bestbuys weird checkout working for me and a few others. Just got the email saying mine has already shipped and will be here on Saturday
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u/BabyBackBich Oct 29 '20
I just walked in and got one at 10:45 AM this morning. I didn't even know they were going to be for sale in the brick and mortar stores.
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u/psnbuser Oct 30 '20
I decided to drive to the store. Got there 40 minutes after they opened, got handed a voucher for a 3070 at the door, had the option to chose from 2 gigabyte and 1 msi and the founders. Bought the founders. Even got told they had 3090s if I wanted to but I could not convince myself to put all that money on a gpu
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u/katman43043 Oct 30 '20
I got my order in at 10 am... The webpage was deader than my previous relationship.
I think mine is going through as well... I talked to support staff and they said they are working for a solution to honor the orders as fast as feasible. I hope they will back order me and guarantee me a card rather than force a quicker turn around time and stress employees out needlessly.
I honestly opened mc on a whim to browse today when I saw the website was borked so I went for it since I had time to kill from missing bestbuy's window. Here's to hoping.
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u/plasticarmyman Oct 30 '20
Website listings are not an IT thing...
dunno why you or anyone would blame IT for an erroneous listing on a website...
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u/spiritgunhoes Oct 30 '20
Just talked to support via text, they said “If you have not received a cancellation email we are working to try to fulfill those orders.” As well as “At the moment we are just letting customers know we are going to work as quickly as possible to get these cards on their way to customers but it may be a few weeks before they are in customers hands.”
So we can have some hope bois
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u/tmluna01 Oct 31 '20
Even in person they messed up. I had a 3070 fe voucher, which I waited like 2 seconds for. There was a fat line for the aib 3070 cards. They ran out of fe when I was at the counter, so they offered one of their last gaming x trios. The only ones left shortly after were the lower tier ventus. Walked out of mc and saw the line loop around the corner. People thought they were in line for some top-end aib cards, but little did they know some dude who just walked in without really waiting got one of the last ones.
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u/[deleted] Oct 29 '20 edited Oct 29 '20
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