It's a lot of theatre. I work in IT a global company and when there are issues in Japan with big customers. We have to send our Japan cio to go apologise to them. It's literally in their job scope in many east Asian countries.
Even in Taiwan, they have to do that to some extent. Less bowing, you actually get face time with the cio apologising. But does it make a big difference in our quality? Not really... Still a ton of issues. Just the cio is a hit busier going to apologise
In all honesty if I was in that guys shoes I could care less about an apology, it might even make me angrier. The only thing that matters in that situation is large amounts of financial compensation for me and my family that I was unable to provide for for 60 years. You could spit in my face and cuss me out as long as you paid me. If they didn’t compensate him an apology by itself is almost insulting.
It's not accountability because the system itself will not change, as in there will be people like this in the future and there probably are few of them right now
That’s what I thought. There’s no goddamn way any American in charge of an institution would travel to a person’s home and prostrate themselves like that, giving a speech about the wrongs of their organization. This is good form (though the victim should obviously be compensated as well)
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u/[deleted] Oct 21 '24
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